10-4 Rubber Duck
Can you repeat?
10-9
You find an overflowing trashcan in front of Rockin Roller.
Park Services on Channel 1
A guest wants to know when shows are happening.
Download the Carowinds app for a list of all showtimes.
Emergency Action Plan
The Entertainment Mission Statement, put simply.
Better Fun for a Better World
You need to call someone on a park phone
10-21 at extension...
Rides 1 on channel 5
A guest is asking where all of the roller coasters are in the park.
Download the Carowinds app. It has a location option that will show you where you are in the park at all times.
The item you send out each night to communicate needs and successes when On Duty or Stage Managing
End of Day (EOD) Report or Show Report
The 4 Pillars of Success
Positivity, Professionalism, Proactivity, Flexibility
You need to have a longer, non confidential, conversation with someone quickly.
Switch to channel 10
A guest wants to know the closest Dippin Dots location that is open.
Foods 1 on channel 9
A guest wants to know if their kid is tall enough to ride Peanuts Pirates.
Guests can receive a height wristband beside Traditions at north gate. They will be measured at all rides without the band.
You find a light in a planter strobing out of time with all other lights.
Call an OD! Tech 1
The 4 Impact Mindsets
Big, Bold, Innovative, Fun
The process of calling a medical emergency on the radio. (Please say the entire process)
Call your radio number to Base on Channel 6. Wait for a response. If no response, call again. Utilizing your radio card if possible, give a clear and precise description to Base, not going too fast to allow them to write everything down. Answer all questions from Base. Wait with the guest or associate until first aid arrives.
You encounter 2 guests getting into a physical altercation on the midway.
Base on channel 6
A guest wants to know where they can use their meal plan.
Meal Plans can be used at locations with the plate and fork symbol. Outside vendors do not usually take meal plans (Cinnabon, Ritas, Sweet Frog, etc).
It's getting hot! What tool do we use as a guide to keep us safe?
OSHA heat index app
Counseling vs Coaching
Counseling gets a person to the standard. Coaching gets a person to the next level.
The process of calling a lost parent or child on the radio (Please say the entire process)
Call your radio number to Base on Channel 6. Wait for a response. Say "I have a 10-60" noting the location and if it is the parent or child. Wait for Base to ask to proceed with the description. Give clear description and wait with the parent or child for security to arrive. NOTE: It is okay to help the parent or child look for their lost counterparts before calling base, but use good judgement on when to call base.
You find a puddle of water from a ceiling leak in AFX.
workorders@carowinds.com OR Maintenance 1 if it is an immediate safety issue.
A guest with a physical disability wants to know what rides they can ride.
Point them to Guest Services where they can receive a Alternate Access Pass.
A guest asks when the next Party with the Peanuts show is. (Multiple Answers)
Consult the Carowinds App. Call Shows 1. Find the show sign.
The Soul of Cedar Fair (5 Pillars)
Vision, Mission, Purpose, Essence, Values