The 3 factors impacting "Today's Business Reality".
What are Time, Cost, and Quality?
100
The 2 key areas of focus in Growth and Development.
What are Continuous Improvement and Breakthrough Leaps?
100
A data flow that goes in one direction with no interaction or feedback.
What is Linear Communication?
100
A key factor influencing behavior in the workplace that can be both a motivator and a maintenance item.
What is money?
200
Creating environments that influence others to achieve group goals.
What is Leadership?
200
A tool that allows you to keep an accurate accounting of your daily activities for an extended period of time.
What is a Time Log?
200
The process that includes brainstorming, idea fluency, and deferred judgement.
What is Green-Light Thinking?
200
Assumptions, cultural differences, biases, relational context, emotional baggage, and other factors affecting communications.
What are Filters?
200
A reservoir of goodwill and mutual trust accumulated over a long period of fair treatment.
What is Rapport?
300
The creation, implementation, and monitoring of processes.
What is Management?
300
Scheduling time on your calendar to attend to specific tasks and not allow interruptions.
What is Block Time?
300
The first step in both the Innovation and Planning processes.
What is Visualization or Desired Outcome?
300
The highest level of listening.
What is Empathetic Listening?
300
The 2 possible ways for an employee to react after the "moment of truth" in the Right Approach to Handling Mistakes.
What are Relate and Resist?
400
The 3 types of questions asked in the Innerview.
What are Factual, Causative, and Value-based?
400
The quadrant of time that includes things that are Important, but NOT Urgent.
What is Quadrant 2?
400
The process of putting solutions into action.
What is Implementation or Execution?
400
D-E-F-E-A-T-S
What are forms of evidence? Demonstrations, Examples, Facts, Exhibits, Analogies, Testimonials, Statistics.
400
The 2 levels of Maslow's Hierarchy of Needs that leaders can most directly influence.
What are Belonging and Importance?
500
The first 2 Dale Carnegie Human Relations Principles.
What are "Don't criticize, condemn, or complain." and "Give honest, sincere appreciation."?
500
A tool by which you identify and do things in order of their importance?
What is a Priority List?
500
The process of monitoring the progress of a project or KPI.
What is Tracking and Measurement?
500
Dale Carnegie Human Relations Principles which focus on Communication. (at least 3 for points)
What "Become genuinely interested in other people."; "Be a good listener. Encourage other to talk about themselves."; "Talk in terms of the other person's interests."; "Let the other person do a great deal of the talking."; "Ask questions instead of giving direct orders."