Communication styles
Four Types of Listening
Components of Conflict
Emotional Intelligence
100

I tend to focus on tasks to be done and prefer hands on experiences and activities

What is a "hands-on" communicator

100

Listening with an expressionless look on face, an occasional nod of the head, and occasional verbal such as “Uh, huh” (Especially true on the phone)

What is "passive" listening

100

This can both cause and remedy conflict.

Communication

100

This is the ability to understand and manage your own emotions, and those of the people around you.

Emotional intelligence (EI)

200

I tend to try things by trial and error and explore practical uses for ideas and theories

What is an "explorer" style communicator

200

When individuals hear what they want to hear and don’t hear what they want to hear while listening.

What is "selective" listening

200

When there are limited resources, this will certainly generate conflict.

Competition

200

This is having a clear perception of your personality, including strengths, weaknesses, thoughts, beliefs, motivation, and emotions.

Self-Awareness

300

I tend to base views and opinions on feelings and enjoy the freedom to toss around ideas.

What is a "free thinker" communication style

300

More engaged listening with some eye contact, interested looks, and sincere facial expressions

What is "attentive" listening

300

Whenever company policies are changed, inconsistently applied, or nonexistent, misunderstandings are likely to occur.

Inconsistency

300

This means taking responsibility for your own actions and doing things as well as you can.

Self-Management

400

I tend to enjoy listening to a logical presentation of ideas and like to think about and analyze problems using structure and organization

What is a "thinker" communication style

400

Listening that involved encouraging, paraphrasing, mirroring and effective pauses.

What is "active" listening

400

Individuals are individuals, and they differ in many ways.

Diversity

400

This gives you the ability to understand and respond to the needs of others.

Social Awareness

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