Emotion Regulation
Being honest with the emotions that you display to the team
Expressing (their genuinely felt emotions)
The two methods discussed in relation to Time Management
Eisenhower's Decision Matrix & POSEC Method
It is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization, its stakeholders or the general public.
Crisis management
Displaying a different emotion than what you feel
Masking (the emotions they feel)
Delegated tasks
Unimportant & Urgent Quadrant
Attention to issues encountered is important in order to prevent a repetition of this problem and new plans and processes must be incorporated into the system.
Post-Processing and Adjusting to Changes
Slight dramatization in expressing one’s emotions to ensure that one's message is getting across their followers
Amplify (the displayed emotion)
It is your time and it defines your life by your goals.
Prioritize
Addressing the issue and working towards solving it.
Planning-prevention and Implementation
Expressing felt negative or disappointed emotions but at the same time, or right after, an encouragement of some sort follows for the target person
Qualify (the emotions expressed)
This method focuses more on a person’s immediate sense of ________ and _________ security
emotional and monetary
Leaders and managers need to assume that something could go wrong at any given time.
Issues management
Emotion Experience: felt emotions
Emotion Expression: ___________
What is poor time management associated with? (give at least 2)
unperformed jobs, low quality of work, high stress, strain, and emotional exhaustion
The name of the model presented by Gonzalo-Herrero and Pratt
three-phase crisis management