Roles of Leaders
ADKAR
General CM
100
The five roles of a leader during change
What is Communicator, Coach, Advocate, Liason, & Resistance Manager
100
The ADKAR acronym stands for
What is Awareness, Desire, Knowledge, Ability, Reinforcement
100
Organizing a group of people towards a common goal
What is Leadership
200
Two things that employees want to hear in your communication
What is WIIFM & WAMI
200
This is the first phase in enabling any change.
What is Awareness
200
Research shows that this is the #1 preferred sender of messages regarding change
What is the Supervisor
300
In this role, your primary job is to make the employee feel valued
What is the Coach role
300
These two phases work hand in hand in to move closer to implementing the change.
What is Knowledge and Ability.
300
They can be both the agents & targets of change initiatives.
What is supervisor
400
In this role you play a critical role in the transition from project to operations
What is the Liason
400
Part of the Desire phase is understanding the WIIFM, which stands for...
What is What's In It For Me?
400
The reason supervisors can feel resistant to any change.
What is Lack of awareness OR Loss of Control OR Negative Impact on job role OR Increased workload OR Culture of change resistance.
500
In this role you provide your employees with productive ways to surface & voice their concerns
What is the Resistance Manager
500
Recognition, rewards, incentives and celebration are part of this phase of change.
What is Reinforcement.
500
A reserach based company whose framework we have adopted for change management.
What is PROSCI
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