Continual Maturity of Process and their enabling technology
What is Continual Service Improvement
100
We aspire to be TRUSTED PARTNERS who deliver INNOVATIVE, QUALITY SOLUTIONS committed to creating an EXCEPTIONAL EXPERIENCE
What is our Vision Statement.
100
A complete model for an Organization's Service Process Governance practice
What is Service Management Process Governance
100
This module of the ITSM Platform was introduced in R3, and is used to vet the cost and efforts required for potential future initiatives
what is Project Intake
100
This country is where Sheri Solhtalab was born
What is Iran
200
Service focus
Preventative
Proactive
Integrated, enterprise-wide
Simple, repeatable, accountable
Formal best practices
Business perspective
Service orientation
What is Service Management
200
Provide Value to Sutter Health through Efficient Provision of Services
What is our Mission Statement.
200
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
What is the Service Management Lifecycle
200
This module has received more enhancement requests than any other
What is Incident/SR
200
This member of the Quality Center is currently in a band
Who is Tom Palmer
300
IS supporting services consisting of back end technologies which include servers and networks within the Sutter Health Enterprise
What are Infrastructure Services.
300
When an organization cycles in an upward fashion from Technology Focus, to Service Focus, to Customer Focus, to Business Focus, to Value Focus- at the end of the progression, this is called
What is Organizational Maturity
300
Service is ‘fit for use’
Service is available when the customer needs it
The Service will it have the right capacity to perform at the desired levels
This service will be dependable in terms of security & continuity
What is Warranty
300
This function allows users to create and save their own custom searches.
what is Quick Search Builder
300
This band plays each year at the IS Softball Tournament and Picnic
Who is Skid Roses
400
IS Supporting Services enabling non-clinical services necessary to run Sutter Health as a business.
What are Business Services?
400
Any transformation or modification of human behavior.
What is behavior change
400
Is the physical representation of a Service but not its totality
What is a Technology/Product
400
This type of data is the reason that direct access to the Platform database cannot be allowed under any circumstances, and never will be
What is PHI [will also accept PII]
400
This member of the Quality Center became a US Citizen in the last year.
Who is Demeke Bogale
500
· Enterprise Architecture
· Engineering
· Project Management
· Onboarding
· Service Desk
· Consulting and Process oriented services.
What are Professional Services
500
Those individuals who are all accountable to lead the organization through change.
What are Leaders
500
The service fit for the intended purpose
The service has the functionality does the customer wants
The service has the right attributes
The service will do what the customer wants
What is Utility
500
3 Releases in, this remains our #1 most common enhancement request
what is ‘getting techs to update their tickets’
500
This member of the Quality Center is getting married in the last year