Mission, Vision, and Values
The NCDPS mission is to safeguard and preserve these two things for the people of North Carolina.
What are lives and property?
The DPS strategic plan is built in this order.
What are Goals, Objectives, Initiatives, and Measures?
Goal 1 of the DPS strategic plan is to make DPS this.
What is a career destination?
Goal 2 is to foster a culture of excellent service, safety, and this third thing.
What is innovation?
Goal 3 is centered on strengthening DPS’s comprehensive approach to this broad statewide responsibility.
What is public safety?
Managers need to make this shift: from task supervision to this broader mindset of thought.
What is systems thinking?
The NCDPS vision says we must address today’s challenges while remaining vigilant for tomorrow’s ________.
What are risks?
This phrase captures one of the core messages of the training: strategy succeeds or fails at this level.
What is the manager level?
This Goal 1 objective is measured by turnover rate, vacancy rate, and stay surveys.
What is Recruitment & retention?
Objective 2.1 focuses on providing each division with these to achieve their mission.
What are safe, appropriate facilities and infrastructure?
Social media engagement and website traffic are listed as measures for this part of Goal 3.
What is public education and partner training?
Instead of asking, “Who made the mistake?” this approach asks, “Why does this problem keep happening?”
What is looking for root causes?
Or
What is root cause analysis?
This organizational value is about open communication, mutual respect, and shared goals.
What is Collaboration?
Managers are described as this because they turn the plan into everyday action.
What is the primary delivery mechanism?
This Goal 1 objective is tied to employee satisfaction with career development opportunities.
What is Training & professional growth?
Objective 2.2 focuses on improving this by delivering high-quality services.
What is customer satisfaction?
This part of Goal 3 includes efforts like technical assistance, local partnerships, and strategies designed to reduce violence in communities.
What is community safety through prevention and intervention?
Rather than relying on gut feeling alone, this leadership competency uses evidence to guide choices.
What is data-informed decision-making?
This value means doing our work in an ethical, honorable, respectful, truthful, and sincere way.
What is Fairness & Integrity?
This informal phrase describes the way managers translate strategy into everyday priorities, decisions, and follow-through.
What is “Monday work”?
This Goal 1 measure helps DPS understand whether employees are likely to recommend the organization as a place to work.
What is Net Promoter Score (NPS)?
Objective 2.3 says leaders should use this to inform operational decision-making and planning priorities.
What is data?
Continuity of operations becomes especially important in this part of Goal 3 when DPS must stay ready under pressure.
What is emergency preparedness and response?
This leadership competency is about anticipating threats to safety, compliance, reputation, morale, or operations.
What is risk awareness?
This organizational value says we seek innovative solutions to tackling public safety issues.
What is Innovation?
Managers decide what gets protected time, what gets attention, and what gets crowded out by this.
What is urgency?
Managers may not control pay scales, but according to the training, they do control these three things.
What are experience, culture, and growth?
Objective 2.4 is about streamlining business processes and improving these.
What are workplace efficiencies?
Early prevention, re-entry support, and expanding services for youth all connect to this part of Goal 3.
What are community-based juvenile programs?
Or
What is juvenile crime prevention and re-entry?
In the Leader as Problem Solver framework, managers are asked to determine what they can fix locally and what requires this broader kind of partnership.
What is cross-division collaboration?