Behavior
The Four Buckets of Behavior
What are Dominance, Extroversion, Pace, and Conformity?
PLAN acronym stands for
What are Prepare, Look, Anticipate, Navigate?
Mental or emotional strain resulting from adverse or very demanding circumstances
What is Stress?
Different forms of communication
What are Verbal, Non-Verbal, Visual, and Written?
Conflicting ideas/different values or beliefs
What are Causes of Conflict?
Social/Relational Behavior (Trait)
What is Extroversion?
Decision Making Process that prioritizes, protects and adjusts a person's time to a changing environment
What is Time Management?
Positive impact on your family
Improved outcomes/productivity
Meeting goals
Support the company vision
What are benefits to managing stress?
Broken/miscommunication negatively impacts this
What is productivity?
Benefits of conflict
What are increased motivation, enhanced problem identification, group cohesiveness, stimulated creativity?
Strengths of this behavioral trait: Accuracy, Strong Attention to Detail
What is Conformity?
This behavioral workstyle is typically Even, Methodical, & Likes Deadlines
What is High Pace Workstyle?
Distraction
Noise – External /Internal
Employee Dispute
Client Frustration
Pressure for Completed Projects
What are potential impacts of stress?
Percentage of communication that is non-verbal
What is 90%?
This communication style may be Guarded, Cautious, Exacting
What is High Conformity Communication
Back Up Style that Avoids Conflict
What is Pace/Patience Back Up Style?
Appropriate business policies and practices regarding potentially controversial subjects including corporate governance
What are Business Ethics ?
Dictatorial Steam Roller
Verbal Attack
Avoid Conflict
Must Be Right
What are the 4 Behavioral Back-up Styles?
This communication style may be Teller/Authoritative
What is communication style for High Dominance?
Tools to assist with navigating conflict
What is understanding the other persons behavior/not taking it personal/seeking to understand before taking action?
Follow through supportive energy style
What is Allegiance?
Action oriented/Fast is the time management style for this behavior trait
What is High Dominance?
6 areas of stress triggers
What are Work Social, Economic, Family, Health and Belief?
3 step process to improve communication skills
What is Ask, Reflect and Resolve?
V in the acronym VOCAB stands for this
What is Vulnerability?