Audits
Where should you save your completed audit schedules once all audits are completed?
Where is Market folder > Branch Folder > Branch Operations > Audits
Contents of night deposits are verified under dual control. What actions are completed by the individuals?
What is Logged & Verified By
When you order money or ship money are you required to complete the Order and/or Ship Money Log?
What is no
How often is the Branch Review Program completed?
What is anytime once a month
All captured cards at an ATM are returned to customer or destroyed after how many days?
What is 5 business days
When auditing the vault is there anything you should write on the vault straps?
What is no, you should only be verifying
What are Manager and Lead Wire Approval Amounts when a wire is requested in person?
What is $0-$250,000
Denominations $1-$20 must be shipped/ordered by _______.
What is by the bundle
Who should be completing the monthly Branch Review Log?
Who is the Branch Lead
If you are unsure where a document should be saved what resource should you use?
What is the Where Does It Go list
Who do you send your predicted audit schedules to before any audits are completed?
Who is Deposit Ops Asst Manager (Rowanne) and Retail Admin Asst (Sara)
When reviewing the NSF report, what items must be paid?
What are items listed as ACH ATM
When checking Red Flags, what happens when you click on the Red Flag symbol twice?
What is the individuals with outstanding red flags will be listed at the top of the page
How many years out should a gift card expiration be for it to be issued to a customer?
What is more than 5 years
If you need to call Retail Support what is the phone number?
What is 4357 (HELP)
Who should be sending the Deposit Ops Asst Manager and Retail Admin Asst a predicted audit date in a separate email each month?
Who is the Branch Manager and Lead
If you have a POD Outage and the Horizon total is correct, what steps do you take to correct it?
What is hand write tickets to run through your daily work
What two items should be checked when clearing items in Red Flag Production?
What is Red Flag History and ID Verification
What three items need to be saved for End of Month Instant Issue Procedures?
What are Daily Card Issued Log, Physical ATM Card Count, and Physical Debit Card Count
Name 3 things to look at when reviewing a Regulation CC Hold
1. Verify the Hold Type (Notice of Delayed Availability or Exception Hold)
2. Reason for Hold Based on Hold Type
3. Verify the amount and the days the funds will be delayed
4. Teller Stamp
5. Teller ID and Initials
6. Customer's Signature
7. Amount of the deposit and the total check amount should equal the same
By what day should predicted audit schedules and predicted audit dates be sent in?
What is by the 5th business day of each month
When balancing the ATM, what is the "CUT TIME" in Fidelity?
What is 16:00
When a Fed Order is done, what tickets need to be ran?
What is a GL Debit Cash in Transit ticket and Credit FNBB ticket
What Horizon screen should be saved for each Monthly Cash Audit and what should it include?
What is the Teller Balancing screen and it should include the time the audit was completed
After how many days past due, do we schedule a box for drilling?
What is 240+ days past due