Qualification
The two states we service are ________ and __________.
Massachusetts and New York
Make sure you are checking _____________ a day for new leads and consistently reaching out to your old ones.
Two times
If a lead does not live in these New York or Masachusetts but they DO live in an ___________ _______________ zone based on their income- they qualify! This is otherwise known as an EJ zone.
Environmental Justice Zone
Aim to contact your lead once every ______ weeks. After leaving __________ voicemails feel free to continue to make calls and if they don’t pick up _________________.
Two weeks
Two voicemails
Hang up
The 3 utility companies that we service are ________, ___________, and ____________.
NYSEG, Eversource, and National Grid.
Trudy Trouble has heard it all before, suuure we are trying to "help" but we are not fooling her solar is a scam and even if she wanted to she had no space for solar panels at her house. What would you tell her to convince her?
First of all you can refer her to our website and the JOE-4-SUN diaries to read testimonials from our customers grateful for our assistance.
Secondly, JOE-4-SUN never has to install solar panels, so that will not be an issue!
Thirdly, reassure her that this is an assistance program and has no start up, maintenance or cancellation fee.
Judy Jefferson lives in New Jersey has sent us an email absolutely freaking out because she has 2 days until her oil runs out! She wishes to apply for JOE-4-SUN because she is in dire need of assistance!
Does she qualify for JOE-4-SUN? What do we tell her?
Unfortunately Judy does not qualify for two reasons. JOE-4-SUN does not service New Jersey strictly electric bill assistance and we no longer service Oil or Fuel.
She should receive our fuel assistance template with our fuel assistance resource list and also be informed that we do help with electric and send her an application so we can see if she qualifies.
Name 3 ways that a lead can come through to our system:
-Directly from our website
-Google ads
-Customer referral
-Voicemails or emails
-Applications submitted