Product Information
LeafFilter is how many microns fine?
275
What does TNT stand for?
Today Not Tomorrow
This usually happens when a customer signs up more than once through different lead sources and they don’t realize it’s for the same company.
Duplicate.
What status in Genesys makes it so a user is open to receive calls only from inside the company?
Who is the CEO of the company?
Rocco Mango
Prior to installation, the installer will do what two things to the existing gutters and downspouts?
Clean and realign
What are the differences between the call flow of a Lowes lead and a regular lead?
Lowes call flow requires an email address, has Lowes specific intro and closing.
Didn't Reach / No Answer
What is the difference between a blind transfer and a consult?
Blind transfer immediately sends the caller over to the person called. Consult allows you to talk to the other person prior to transferring.
What step is the Inside Sales Center in the 3-Step Sales Process?
2
These are used to prevent overflow of water at the inside corners of the home where two sections of the roof meet to create a valley.
Splash guards
What does the "T" in ROTC stand for?
Transition
A calendar appointment has a blue moving banner around it. What does this mean?
Self scheduled appointment
What does the PURPLE button do while on an active call in Genesys?
What year did LeafFilter launch its first office in Hudson, Ohio?
2005
This is the long, straight board that runs along the lower edge of the roof. It is fixed directly to the lower ends of the roof trusses and usually does all the work of supporting the lower edge of the bottom row of tiles. It also carries all the gutters.
Fascia
There are THREE rules that need to be followed when booking a same day. What are they?
1 - Appointment must be set at least 2 hours in advance. 2 - Both parties must be available for the estimate OR be a solo homeowner. 3 - The run must be available in the SDHL
The "Training" release code is only used in two situations. What are they?
MyLearning and call audits
What office / run is this postal code located in? T2C 4S6
Alberta / Local
What is Step 2 of the Installation Process?
Seal and reinforce existing gutters
A lead will know you are showing _____ when your voice changes with emotion during the call.
Empathy
What does CRM stand for?
Customer relationship management
The customer has phone number with an area code that is EST.
Year ago, Matt Kaulig said that if we could make ____ dollars in one day, that he would buy the company a giraffe.
$500,000