Define
An action taken that does not increase the worth of what is delivered to the customer
What is NVA (Non Value Added)
Diagram that resembles the skeleton of a fish
What is a Fishbone Diagram
8 Forms of Waste
What is Defects, Overproduction, Waiting, Not Utilizing Talent, Transport, Inventory, Motion, Excess Processing
Instructions that allow a process to be repeatable
What is Standard Work
A framework for defining and tracking objectives and their outcomes
What is OKR (Objective and Key Result)
A technique to visualize the steps involved in a certain activity or process
What is Process Map
Waste resulting from excess products and materials that aren't processed
What is Inventory waste
Process of capturing client expectations, preferences and aversions
What is Voice of Client
A measurable indicator of progress towards desired outcomes
What is KPI (Key Performance Indicator)
A visual guide of all the components necessary to deliver a product or service, with the goal of analyzing and optimizing the entire process
What is Value Stream Map
Wasted time and effort related to unnecessary movements by people
What is Motion waste
Resource used to collect data on crew experience, perception, and understanding
What is Crew Barometer
The process of forecasting shortages or excesses of resources
What is Demand & Capacity
A type of map that shows the suppliers, inputs, process, outputs, and customers for a process
What is SIPOC
Wasted time, resources, and costs when unnecessarily moving products and materials
What is Transportation waste
The process of identifying and taking action on issues to improve efficiency and achieve measurable results
What is Problem Solving
A method that maximizes value while minimizing waste
What is Lean
A technique used to uncover all possible causes to an identified problem by asking "Why?"
What is Root Cause Analysis
Waste related to redundant processes or extra formatting of data that prevents the maximizing of productivity
What is Excess Processing waste
A tool to define standards for performance evaluation
What is Capabilities Matrix