Define Phase
What does SIPOC stand for
Suppliers - Inputs - Process - Outputs - Cusotmer
Excess products and materials not being processed
Inventory
Used to visually demonstrate all steps and decisions made in a particular process
Process Map
They are considered Management, Employee(s), or any Functional Department in your organization
Internal Customers
An agreement between management and the team about what is expected
Project Charter
More work or higher quality than is required by the customer
Excess-Processing
Total time spent in a process step from start to finish
Process Time
A group of people are called together in one conference room and discuss a specific topic
Focus Group
The four major elements of a Problem Statement (MOMS)
Measurable - Observable - Manageable- Significant
Not using people's talents, skills & knowledge to their full potential
Non-Utilized Talent
Time an operator spends actively working on a the product in a process step
Touch Time
The "musts" of a product or service
Requirement
A goal statement needs to be (SMART)
Specific - Measurable - Attainable - Realistic -
Time-phased
Efforts caused by rework, scrap and incorrect information
Defects
Activities that transform the product from raw material to its finished form for which the customer is willing to pay for
Value Added Activities
VOC method that is cost effective however has a very low response rate.
Surveys
Defines the boundaries of the project
Project Scope
Unnecessary movements by people
Motion
Data measured (can assume any value)
Continuous Data
A desire or an expectation for a given product or service
Need