Name That Waste
Waiting days for LMS access before training begins
What is Waiting?
Acronym used to remember the 8 wastes
What is D.O.W.N.T.I.M.E.?
A trainer manually sends reminder emails every week
What is Extra Processing?
A trainer spends extra time making slides “look perfect.”
What is Overprocessing?
Lean originated in this country
What is Japan?
Creating a 50-slide deck for a 10-minute session
What is Overproduction?
Lean principle focused on continuous improvement
What is Kaizen?
Job aids stored in multiple locations
What is Inventory?
A module includes content not relevant to the learner’s role.
What is Overproduction?
Famous company that pioneered Lean
What is Toyota?
Searching 10 folders for the latest job aid
What is Motion?
The customer’s definition of value
What is Value-added?
Creating training for a tool that agents won’t use
What is Overproduction?
A facilitator manually tracks attendance in Excel.
What is Motion?
Lean waste that’s hardest to spot
What is Extra Processing?
Training built without input from facilitators
What is Non-utilized Talent?
A visual tool used to map processes
What is a Value Stream Map?
SME feedback arrives after training is launched
What is Waiting?
A training request is fulfilled without checking if it’s needed.
What is Overproduction?
Lean tool that uses sticky notes to visualize flow
What is Kanban?
Rebuilding a module due to incorrect SME info
What is Defects?
Lean concept meaning “just in time” delivery
What is JIT?
Facilitators not involved in course design
What is Non-utilized Talent?
A facilitator waits 15 minutes for everyone to join a virtual session before starting.
What is Waiting?
True or False: Lean only applies to manufacturing
What is False?