Define the Problem
What’s the first thing you should write on the storyboard?
What is the Problem or Challenge?
Where on the storyboard do you summarize what’s not working?
What is the ‘Gaps identified’ section?
What’s the key difference between the current and target condition?
What is the measurable improvement goal?
What do we call a proposed intervention before it's fully implemented?
What is an idea to test?
Who fills out the storyboard?
What is anyone involved in the project/team?
True or False: It’s okay to skip the problem statement if you know the solution.
What is False? (We solve problems, not jump to solutions!)
Name one method to identify a gap in your current condition.
What is data collection, process mapping, observation, or staff input?
True or False: Measure only after the change is implemented.
What is False? (Measure before and after!)
What should you do after testing an idea?
What is document the result and adjust the plan, prn?
True or False: The storyboard helps teams learn, not just report.
What is True!
What gives your problem relevance and meaning for your team and patients?
What are the Mount Sinai values/What is our Professional Practice Model?
What’s the difference between a gap and a complaint?
A gap is measurable and actionable; a complaint may be emotional or anecdotal.
What section shows data after changes?
What is the ‘After Change’ condition?
Name two things you might write after successful testing.
What are standard work and a process alert?
How do you sustain your improvement?
What is standardization (via standard work)?