5S
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What is the 1st S in 5S
Leadership Commitment, Safety Culture and Continuous Process Improvement
What are the Three Pillars of HRO
A process for problem solving that focuses on human needs first, that take a creative and iterative approach to finding new solutions to these human needs.
What is Human Centered Design
Identifying and validating potential root causes are deliverables of this phase in DMAIC
What is the Analyze Phase
This section in the Charter has SMART features
What is Project Goal and Objectives
This is often known as the 6th "S"
What is Safety
Tampa
Who is VISN 8's HRO pilot site
A concise summary of a solution to a problem given to enlist support from leadership
What is a pitch
A plan that includes determining the Audience, Message, Media/Vehicle, Frequency, Timing, Responsibility and Feedback Mechanism
What is a Communication Plan
Tool used to identify possible causes for a problem. The picture looks similar to an animal
What is fishbone diagram / Ishikawa
The 5S step that includes ensuring everything is cleaned and functioning properly
What is "Shine"
A balanced accountability for individuals and the organization, focused on a learning culture that is constantly improving and oriented to patient safety
What are the a Just Culture
An application of knowledge regarding human's capabilities, limitations, and attributes to the design of effective, efficient, and safe systems. (E.g. Ergonomics)
What are Human Factors
A type of map that makes motion and transportation waste visible
What is Spaghetti Diagram
This shape represents a decision point on a flow chart
What is a Diamond
The last "S" in 5S
What is "Sustain"
A tool used for daily or weekly meetings between supervisors and staff to review process improvements within the department and promote Lean culture
What is a Huddle or Gemba Board
A drive-thru flu clinic that incorporates a drive-thru and a healthcare clinic
What is Innovation
Planned, periodic updates to stakeholders and champions to ensure transparency in all aspects of the project and to progress the project to the next phase
What is a Tollgate
The basic four-step method that drives continuous improvement
What is PDSA (Plan - Do - Study - Act)
Sort, Set in Order, Shine, Standardize, Sustain
What are all five components of 5S
These organizations experience fewer than anticipated accidents or harm events operating in highly complex, high risk environments
What is High Reliability Organization (HRO)
Research, Ideate, Prototype, Evaluate and Launch
What is the Human Centered Design (HCD) Framework
The phase designed to identify, characterize and describe the issue at hand
What is Define Phase
Activity that takes management to the front lines to look for waste and opportunities to improve
What is Gemba walk