Lean Overview
These people are at the core of Lean, and we sometimes forget about our internal ones in our processes.
Who are customers?
This chart shows that 80% of your problem can be fixed by focusing on the top 20% of the factors causing it.
What is a Pareto Chart (or we can take Rule)?
In Six Sigma, this is the enemy?
What is variation?
This type of project has a known solution and root cause - not a good one for Lean Six Sigma.
What is a quick win?
This is the time lost due to interruptions.
What is Changeover time?
Imagine: You are sent a letter from an employee. You take that letter and completely rewrite it and send it out. This represents what type of waste?
What is a Defect (or Rework)?
We use this tool to visualize the root causes.
What is a fishbone (cause/effect diagram)?
This phase is often jumped to, in error, before the problem is fully understood.
What is the Improve Phase?
This statement identifies WHAT is wrong, WHERE and WHEN is it occurring, what is the BASELINE magnitude at which it is occurring and what is it COSTING us.
What is the Problem Statement?
The total end-to-end time for a process is called _____ in our VSM (hint: NOT cycle time). It includes all cycle times for steps and all transition times between steps (like waiting, which is not a process step).
What is Lead Time?
95% of all processes, private or public, has been found to be this.
What is NVA / waste?
This tool is designed to sort a large number of ideas, process variables, concepts, and opinions into naturally related groups.
What is an affinity diagram?
In this phase, we monitor how well our changed process is operating.
What is Control?
This type of project involves incremental reduction of defects, time or cost.
What is a Process Improvement Project?
This is the calculation of the time to finish a process.
What is Completion Time?
We like to design our processes to consistently achieve smooth ________, so our products, services and information move seamlessly down the value stream.
What is flow?
A lean management tool that helps visualize the steps needed to take from product creation to delivering it to the end-customer.
What is Value Stream Mapping?
We need these critical stakeholders aligned on our project to Express, Model, and Reinforce the change we are trying to make.
What are Project Sponsors/Champions?
This statement defines what our goals are.
What is the Objective Statement?
This is the rate that EACH process step must be finished by in order to meet your customer demand.
What is Takt Time?
DOWNTIME is an acronym for this.
What is Defects, Overprocessing, Waiting, Non-Utilized Talent, Transport, Inventory, Motion, Extra processing?
When you conduct an initial observation, you might start off the interview with a stakeholder with a speech and asking what's working well, what's not working well. you are gathering this.
What is VOC?
This phase determines the severity of the problem.
What is Measure?
This is a visual depiction of a process.
What is a Process Map?
This is the time working in the process.
What is the Cycle Time?