REFRESH
The 5 Problem Solving Steps that together can be used when applying Lean and Six Sigma methodologies
Define - Measure - Analyze - Improve - Control
________ means "a change for the better"
Kaizen
A process intended to prevent human errors
Mistake Proofing (or Poke Yoke)
A tool facilitates the separation of the vital few problems from the trivial many. Also known as the "80/20" rule
Pareto Chart
What tool can be used to reduce set-up time in a process
Quick Changeover or SMED (Single Minute Exchange of Die)
_____ is an iterative questioning technique that can be used to find the root cause of a problem
5 Whys
_________ documents, devices, or mechanisms that monitor performance of a process, provide "status at a glance", and makes abnormal conditions visible. It is part of the Continuous Improvement Cycle.
Visual Controls
Activity/document that can be used periodically to assess/monitor sustainment of 5S
5S Audit or 5S Checklist
A graph that has a bell-shaped curve that is symmetric about its mean
Normal Distribution
In a _______ system, replenishment is driven by a customer signal instead of a schedule
Pull System
A holistic, end to end process that creates, produces, and/or delivers a good or service
A Value Stream
__________ is a structured working session that generates immediate improvement, and typically lasts 3-5 days.
A Plan that encourages people to adopt a new way of working
Change Management Plan
A graph showing distribution of data in quartiles, centered around the Median of the data set
Box Plots
What is at least one Mistake Proofing Principle
Options: Elimination, Prevention, Facilitation
The time allowed to produce a quality product (time/unit), defined by customer demand.
Takt Time
What are the 5S Steps
Sort, Set, Shine, Standardize, Sustain
A document that identifies What, Where, How, When and How much to measure for a process after an improvement has been implemented. It can be used to communicates how we sustain and iteratively improve a process.
Process Control Plan
A chart that compares process capability over time to customer specifications
Statistical Process Control Chart
The time required to produce a part or complete a process, as timed by actual measurement (often referred to as "process time")
Cycle Time
Name at least 4 of the 6 categories of an Ishikawa Diagram
Options: Manpower (or People), Machinery, Method (or Process), Mother Nature (or Environment), Measurements, Materials, Systems, Information
What is one of the 3 elements of Standard Work
Options: Takt Time, Work Sequence, Standard WIP
1.Daily Management Process
2.Visual Management
3.Problem Solving
4. Purposeful Presence
A tool to translate the "voice of the customer" needs into measurable requirements for a process
A CTQ (critical to quality) Tree
Name at least 4 benefits to business performance by applying Lean and Six Sigma methodologies
Options: Reduced cost, decreased inventory, increased process speed, higher quality outcomes, better labor utilization, better use of employee skills, greater flexibility, safer work environment