Intro to Lean
At its core, Lean is about this one thing.
What is Waste Elimination
Denial, Anger, Confusion/Depression, Bargaining, Acceptance
What are the stages of the change curve
Expertise, Ambition, Super Saver, Ease, Advancement, Efficiency
What are Customer Segments
Fill in the blanks:
Capacity Management helps us actively assess ______ against _______ to optimize resources.
Fill in the blanks:
A "_______" has great questions for your answers. A "______" has great answers to your questions.
What are a Coach and a Mentor
A term to describe the strategic, tactical, and operational improvements organizations undergo to create value for their customers.
What is Lean Transformation
These characteristics are valued in which mindset: High IQ, Hierarchy, Authority, Competitiveness, Winning
What is a Fixed Mindset
Proactive engagements with the customer are commonly called this
What are Wellness Calls
This meeting is associated with short term capacity planning
What is the Huddle
Who is responsible for creating the agenda for a coaching session?
Who is The Colleague
Who or what is at the center of the Lean Operating Model?
The Customer
Having a learning mindset is associated with Agility. Applying what you've learned to new challenges is called what?
What is Adaptability
Fill in the blanks:
VOC is the structured process of directly soliciting the _______, _______, _______, and performance experience from a customer.
Needs, Wants, Expectations
When giving updates during our meetings, we should avoid this
What are Generalities
What are the two types of coaching at Maersk?
What are Performance Coaching and Development Coaching?
Fill in the blank:
Lean is a way of THINKING and "_______"
DOING
Name 3 characteristics of a Growth Mindset
Determination, Resilience, Questioning, Experimentation, Open Communication, Collaboration
CSLS stands for this
Customer Satisfaction and Loyalty Survey
KPI Reviews, Issue Log Trends, TIP Updates and Best Practice Sharing are part of this meeting
In reference to coaching, GROW stands for:
What is
Goal, Reality, Options, Way Forward
Fill in the blank:
Lean foundations include delivering value, improving flow, driving simplicity, improving morale and "__________".
What is Continuously Improving
Name one of ways you can practice being more adaptable.
"Yes, and" mindset
Get involved
"Let's try that"
What are the four steps of the VOC Feedback Loop?
Gather Feedback
Review Feedback
Take Action
Follow Up
A reporting tool for documenting and resolving defects, delays, cost and safety concerns.
What is the Issue Log
STAR is an acronym associated with giving feedback. What does it stand for?
Situation, Task, Action, Result