Ambassador Code of Conduct / Expectations
Name Two Ambassador Responsibilities
Retrains, Onboarding, Trackables, Aduits, Cross trainings
How many trainees will one ambassador have?
5
How many different types of people are there?
6
Who takes the new hires on a building tour?
YOU!!!
Where can you find out if you are scheduled for the next weeks trainings?
Ambassador staffing board in learning
If you don't want to be an ambassador anymore what do you do and how?
Resign, Fill out a form at the learning desk with the LC or LAM
remember resigning could affect your eligibility for future ambassador application!
What should you have with you when you are logging trainings?
Process Path Umbrella Course Card
What is the eager beaver associate?
AA who jumps ahead even when not prepared.
Are you responsible for labor tracking any AAs?
No
Where is Jenna's favorite place to vacation?
Walt Disney World or Disneyland
Name Two Reasons Your Vest Can Be Removed
Seasonal Role, Not following safety guidelines, Labor Tracking yourself, Final Written
What do you do after you finished logging your last module in umbrella?
Remove all Trainees
How do you handle the "wanderer"?
Bring them in close and ask them questions to keep their attention focused on the training. Ask them to politely rejoin the group
What is our onboarding program called
Behind the Smile
What is the DO NOT MOVE policy?
Newly trained AAs need to spend 80 consecutive hours in their new path
What do you do if a PA or AM tells you to hurry through your training?
Kindly tell them "no" you have to follow standard work and report to the learning team
What should you do if a PA or AM tells you to log a training in umbrella?
Confirm with learning that this is an approved ticket or training.
If you are unsure ALWAYS come to learning.
How can you use a "chatty cathy" to your benefit?
Get them to ask questions and engage in the training being preformed.
How do you know when we have onboarding?
Name 3 of the 5 trainers you will see on FHNs
Jenna, Jose, Emmily, Levi, Tess
At what point should you escalate you a problem to you PA, AM or Learning?
After you have attempted to deescalate the situation and the AA continues
What is the Difference between SDLP and IAT
Bonus for 100 Points: name a department that has and SDLP or IAT
SDLP: self directed learning portal - on the tablet, done before going to the floor
IAT: In APP Training - done at the station
Bonus: SDLP - IB, FL and EOL IAT- RPN and Man Sort
Name all of the types of people you meet.
The eager beaver, the turtle, the chatty cathy, the anchor, the joker and the wanderer
What day do new hires start their process path training?
Day 2
What are the names of our LC and LAM?
Bonus For 100 points: What is the name of our LOM
LC: Yassine LAM: we dont have one :/
LOM: JR