Interpersonal Communication
Interpersonal communication:
Communication that helps builds up relationships
What kind of feminism explains that Black women's oppression cannot be understood as "being Black" or "being women"?
black feminism
What are principles and rules of what is considered right or wrong behaviour called?
ethics
________________ focuses on community, state, and groups
true or false
If your client doesn’t believe you’ll keep things private, it is unlikely they will trust you.
true
Pregnant women under stress with no supportive relationships are ____________ more likely to face challenges.
three times
When someone doesn't intend harm, their words and actions can have a negative impact. What is this called?
intent vs impact
Under what two conditions can confidentiality be broken?
If a person is in harm's way or if consent is given and/or court ordered.
There are two types of counsellor self-disclosures. One of them is when they share current feelings, ideas, or reactions. What is the other?
Biographical - personal history, demographic facts such as age
What is empathy?
Trying to understand how someone else feels and seeing things from their perspective.
About what percentage of our communication is nonverbal?
About 70% is nonverbal communication
The "best way" to end discrimination, is to treat everyone equally without acknowledging their differences. What is this approach called?
colour blindness
Name three ways you can help people who are being discriminated against (anti-oppressive practice)?
challenging discrimination, promoting respect, advocating for equal access to resources, working to change restrictive laws and procedures, or reducing barriers that put people in harm's way
In counselling, three types of agreements help guide the relationship and expectations. Name two of them.
relationship, work, or anticipatory
What is confidentiality?
Keeping information your client tells you private.
Socially isolated people are four times more likely to catch this illness compared to those who have support.
the common cold
______________: a system in where white people hold most of the power over cultural and economic resources.
white supremacy
What is the code of ethics?
A group of guidelines and standards that define what a group values and how members should act.
This saying treats everyone equally, even though people come from different cultures and backgrounds.
“one size fits all”
What are some key points you should remember when actively listening?
Not providing solutions, notice when there’s a difference in how the person speaks, attend and encourage without interfering and controlling, reading the room and giving them all your attention.
What is Abraham's Maslow's hierarchy of human needs? List the 5.
physical needs (food, water), safety, social needs, self-esteem, and self-actualization
True or False
Intersectionality: to maintain a work-system of inequality
false
______________: decision made by a Child and Youth Care worker between 2 choices that are both important.
ethical dilemma
Name 3 strengths found in Indigenous communities.
respect for the environment, appreciation for cultural identity, family, community, and inclusiveness , spirituality, storytelling and wisdom from elders, and self-determination
What should be discussed at the beginning when meeting your client for the first time?
Limits of confidentiality (duty to report) so the client is aware of when confidentiality may need to be broken.