LEARNING CENTRAL
Every New Employee starting employment with UH needs to complete their competencies in this module.
What is Learning Central?
Patient can view all test results, make appointments, request refills, leave a message for physician, or update demographic information.
What is MY Chart?
Dr. Fisher is running behind on his schedule.
What is Duration?
Name, account visit, medical records, address, dob,telephone numbers, and social security numbers
What is Covered under HIPAA?
To provide emergency treatment to indigent and uninsured patients.
What is EMTALA?
Competencies need to be completed prior to his or her evaluation.
What is yearly?
Consistently meeting the customer expectation thru easy, personalized and empathetic.
What is Customer Services?
Acknowledge, Introduce, Duration, Explanation and Thank You.
What is AIDET?
Log off or lock your Computer, even if you'll only be away for a minute.
What is CTRL+ALT+Delete?
EMTALA violation pertain to this area, due to patient requesting medical services.
What is the Emergency Department?
All employee who are given a yearly evaluation and are encouraged to complete ______ hours of addtional education.
What is 6 hr?
Communicate with customers and provides direct assistance.
What is a Representative?
Greet People with a smile and use name if you know them.
What is Acknowledge?
Provide this form for signature to patient to sign on their first visit to the facility.
What is the Notice of Privacy Practices.
EMTALA violation fines are tied to reimbursement from this payer
What is Medicare?
The fraudulent practice of sending emails or other messages purporting to be from reputable companies.
What is phishing?
Vendors, Family Members, Physician, Co-workers or yourself.
Who are Customers?
Dr. Breck orders an MRI for Ms. Fry the technician goes over the procedure with patient.
What is Explanation?
Automated patient privacy tool that is used to monitor inappropriate medical chart access.
What is FairWarning?
Other hospitals would transfer unstable patients to public hospitals without doing even a basic medical assessment or providing initial treatment to stabilize patient..
What is "Patient Dumping"?
This Code Name Purple is given for a specific purpose.
What is Joint Commision Visit?
We at UH strive to act upon our core values every day and achieve.
What is Patient Satisfaction?
Show your appreciation toward your patient.
What is Thank You?
Patients needing access to relative charts need to go to Medical Records to sign the ______ _______
What is a Proxy Form?
Patient coming into the ER can be seen regardless if the patient is insured or uninsured.
What is a Medical Screening?