LabNet, Webtools, Printing
Webtools and the campus card site are showing different print balances for a client. What's going on and who do you call?
Andre (or permanent staff member)- it could be an ABA issue
David Edison - it's possible that the student's card could be expired!
A client’s my.mun is locked on a weeknight. He has provided an incorrect cell number for his password recovery. Whatchu gonna do?
Try any of the ITS Help Desk modes of contact (chat, 4595, or email). Their desk is staffed weekday evenings.
A guest wants to print in the library. They can pay for their print job using cash. What steps will you need to take, in order for them to print?
Create a Webcat Account for them
Give them a loaner card & instruct them on how to use the black cash boxes
Swipe the loaner card at our desk in order to transfer the funds to their account; they can now print!
You notice a group of confused students standing around icomprt1. Their print jobs are all showing “insufficient funds” errors in the queue. One student explains that he just put money on his card, and shows you his receipt. Andre has already left for the day. Whatchu gonna do?
Send out a LabNet Disruption Form & post to Slack.
A client asks for a passport picture. What's the process for assisting this person?
Trick question: we don't offer passport photos! Re-direct to an approved service (Staples, Shoppers, etc.)
What's one reason why a client might have a negative LabNet Account Balance?
- they ran out of money during a print job
- we gave them an exemption
- they were charged for a specialty job
The LabNet Account Creation tool crashes on a weekend. You can’t create ANY new LabNet accounts. Who you gonna call?
No call required. Submit a LabNet Disruption Form
You find a client’s passport in the main lab. You look them up on Webtools so Meaghan can send them an email. The email listed on Webtools is d98fyt@g.mun.ca. What email address do you use to email the client?
d98fyt@mun.ca (NO G!)
A client has 4.65 in their Total Account Balance and 0.00 in their LabNet Account Balance. You charge them for a Makerspace print job that costs $2.10. What is their final Total Account Balance & LabNet Account Balance?
Total = 4.65
LabNet = -2.10
You are looking a client up in Webtools and realize that her LabNet username doesn’t match her MUN Login ID. The client wants to reset her LabNet password. What's going on here, and how do you help this client?
This client's LabNet & my.mun accounts aren’t synced. Use webtools to change password for her LabNet account.
Who can connect to the Eduroam network, and what credentials do they use?
Current students & faculty at participating institutions; they must connect with their institutional credentials (eg. username@mun.ca)
A client is unable to add money to her account via the black cash boxes or using her credit card on the campus card site. Her MUN Login credentials are working fine, and you can successfully add money to her account using the loaner card. What could be going on here, and how should you escalate the issue?
Trick question - lots of possible solutions :)
The client’s campus card could be expired. Contact David Edison
The client’s account could have been created manually, meaning her printing credentials will need to be updated manually, too. Contact David Edison.
This could be an ABA issue. Escalate to any supervisor, and they will take a look
Try swiping the student's card using the Loaner Card Transaction tool in Webtools. This will associate the card with their account, and may solve the issue.