Failing Better to Succeed Faster
Why are small mistakes often overlooked?
When they occur they appear to be minor mistakes or isolated anomalies hardly worth any time and a lot people simply compensate for these small issues to protect pupils image
What is error detection?
The realization that an error has occurred without necessarily knowing the reason for it
What was the biggest lesson Amazon learned from the Amazon Fire Phone?
Don't rush to scale
What are some examples of where failures are not seen often or taken care of fast?
Nuclear Power
Air Traffic Control
Aircraft Carriers
What negative reactions can error prompt?
Anxiety and anger as well as shame and guilt
What did Netflix FIRST try in competing with Blockbuster?
To create an online browser where customers could rent DVDs that would be sent in the mail and posted back when they were finished
What are the 3 types of failures?
Preventable failures - deviations in well-understood situations, usually caused by behaviour, skill, or support deficits
Complex failures - process or system breakdowns
Intelligent failures - unsuccessful trials that occur as part of thoughtful experiments
What is the law of effect?
Behaviors followed by a reward or reinforcement are more likely in the future, whereas behaviors followed by a punishment are less likely in the future
What did Netflix do in 2007 that helped them STAND OUT?