Onboarding
How long should onboarding take
No longer than 7.5 hours
Where would I find a roster of associates for CTA for this week
Sim Ticket Que
What does SDLP stand for
Self directed learning portal
How long should it take an Ambassador to complete IPST
45 minutes to an Hour
Who anonymously sends Harry his father's Invisibility Cloak on Christmas
Albus Dumbledore
When should Graduations be recorded
Last day of training on associates first week
The day of Cross training what would I do to the cross training associates home path permissions
Remove them
Who enrolls trainees into their Beyond day 1 and beyond day 2 training
Trainers
When teaching an AMB class what do you labor track ambassadors under
LNAMB
What position does Harry play in Quidditch
Seeker
When are touch points due
Associates second week in path
Where would I bridge why an Associate did not go to cross training
Ticket correspondence / PDP
How many permissions should we be saving each shift
5
What administrative tasks need to be completed before an ambassador can participate in an ambassador class
Application
Am Feedback form
What is the name of the magical creature that can only be seen by those who have witnessed death
Thestral
What do you labor track new hires into for day 1
TROR
Who can exempt an associate from Cross training
Senior ops
How long should the in class room section of ship dock training take on take one
No longer than 5 hours
Who can choose to remove an Ambassador from the roster
The associates direct manager after a discussion with HR
Which pub in London conceals the entrance to Diagon Alley
The Leaky Cauldron
The trainer conducting onboarding is responsible for 3 administrative tasks that must be completed before end of shift what are they?
Enrollment into Behind the smile Day 1
Enrollment into Welcome Bag
Send out BTS wash
What 4 topics need to be discussed at PDP each day from a learning perspective
CTA
Permissions Lost
indirect rotations
onboarding
How long does an ambassador have to complete all training before the violations report removes permission.
72 hours
Outside of the actual class what two forms are required for an ambassador to become GAP compliant
Shadow form
Reverse shadow form
What does Harry name his children
James Sirius
Albus Severus
Lily Luna