Trainer Skills
The trainee that only learns by looking at things such as power point slides, pictures etc
Visual
They take care of the agents schedules, payroll and follow up after they graduate from training
Operations
Andrea, Leonardo, Humberto, Brandon, Melissa, Edickson, Raul
Is the first interaction we have with agents to ensure the expectations are clear and they know the type of working they will be doing while engaging with them
Handshake
What's the name of the 5 backstreet boys?
AJ
Howie
Nick
Kevin
Brian
The trainee that only learns by listening to things, talking to others, reading out loud
Auditive
They work with the newbies since the very first day, getting to know them, verify if they have the correct profile to join the correct campaign before they get into training
ITAL
Sergio Valencia
Frida
Hikuri
Leonardo
Attendance List
Is the list of agents that attended to our handshake, computer delivery, and the first day of training.
It should be sent to ITAL
Female singer and songwriter known for singing "Hello"
Adele
The trainee that only learns by constant practice, doing things, roleplays
Kinesthetic
They make sure the agents have schedules available during the week for all departments, the codify exceptions
WFM
Guillermo, Gabriela, Marco, Danny, Nayeli, Yessica
Onboardings
The interactions from other departments to know the agents and create a friendly environment for the agent
OPS, QA, RH, WFM, TRN, RAF
Which singer was known as "The King of Pop"
Michael Jackson
1. Hero
2. Snipper
3. Independent
1. The trainee that always wants to be first, relates with you, and likes to shineeee
2. The trainee that is constantly complaining about everything, he has a lot of knowledge but only uses it to prove you wrong
3. The trainee that likes to have clear expectations and can learn by himself. Can control the rest of the team and it's always focused
They score the agents quality during the calls and make sure all processes and correctly executed
QA
Wendy, Jessica, Maria, Joshue, Magdiel, Kimberly, Erick, Kevin
Welcome Leaflet
Is an email sent the first day of training for the agent to have information about the training suck as
Name of the Trainer:
Place:
Time:
Trainer should send this to the TC
11(2a+7b)
or
Sing La Cucaracha
11(2a+7b)
or
Sing La Cucaracha
1. Attention Seeker
2. Anxious Dependent
3. Discourage Worker
1. The trainee that always like to be heard and telling jokes, they like to be a star and to be seen
2. The Trainee who is always nervous, they have trust issues and they always want your support and probably a hug
2. This trainee is always sad and complaining about everything in life, the thing the universe is against them and that's why they don't succeed
They follow up with TP Workers to make sure the experience they are having is perfect. They can help us out with questions in regards to payroll, activities and all the good things tp offers
HR
Yordi, Roberto, Miriam, Jose
Is the request sent to OPS for the agents to be assigned with a Supervisor since the very beginning of training
This request should be sent to OPS
Where is the Taj Mahal located?
or
Say el Juramento a la Bandera
India