Systems Thinking
Process Thinking
Collaboration and Communication
Facilitation Preparation
100

True or False - Systems thinking involves exploring components within a system and how they interact with one another to improve outcomes. 

True. 

100

Process thinking is most important in which step of project management?

Planning 

100

True or False - Communication and collaboration is important during the initiation, planning, execution, monitoring, and closing phases of project management

True - Mode of communication can be established during the planning phase as well. Team members can decide how they would like to meet (like meeting in-person, video calling, emailing, conference calling, etc.) and how often. 

100

True or False - A group facilitator should create an agenda based on how they feel the meeting should go. 

False - Create an agenda based on a clear vision with expectations 


200

How does thinking help team members adapt to unforeseen situations? 

 By understanding that the project is composed of interconnected parts that may affect one another, team members become more flexible and can better anticipate setbacks in the development of the project. By adapting quickly to these changes, progress is not delayed.

200

True or False- Process systems thinking involves identifying patterns and trends?

True 

200

This type of communication technique is used to provide feedback in a way that is not demeaning to those who worked on a particular part of a project.

Constructive feedback/criticism 

200

What are the first steps for a facilitator planning a team meeting?

Defining meeting purpose and objectives, asking themselves “why are we having this meeting”, set clear expectations – conversation not argument/debate, outline respectful communication

300

As a nurse using systemic thinking when treating a patient, which “systems” may affect the patient’s health outcome after discharge?

Environmental factors, family/home situation, community support- these are factors that can influence the outcome of a patient’s condition after being discharged from the hospital, important for the nurse to consider in plan of care

300

 Utilizing process thinking during a process problem requires a team to identify what?

Trends


300

During various phases of a project, whose input is important and valuable?

Everyone on the team 

300

What are some attributes or characteristics a facilitator should make sure they think about before starting a meeting?

Maintain balance (both in their own life/work life), self-motivation (their followers are looking to them for motivation), self-confidence, positive attitude, willingness to listen to others 

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