Training and Development Needs/Methods
Common Evaluation techniques
Performance Feedback
Miscellaneous
100
What is the difference between employee training and management development?
One trains the employees while the other prepares workers to take more responsibility and become a manager
100
What are the two common evaluation techniques?
Objective and Judgmental
100
How can performance feedback be effective?
It points out the employee's weaknesses to correct them
100
Who is responsible for Training and Development, and Performance Appraisal?
The managers are responsible
200
What is the purpose of training and developing?
In order to improve employee's skills and abilities
200
What is the name of the most commonly used evaluation technique?
Judgmental Methods
200
What is a performance feedback interview?
When a manager lets an employee know what he/she can do to have a better performance working for the future
200
What is a super-sales trainer?
An employee who works full time training other employees
300
Why is it important that you diagnose what employees need to be trained on?
It is important to train for the right thing because training is expensive and can be time consuming
300
What is the difference between the two evaluation techniques mentioned?
One is evaluates using a measurable quantity while the other uses mainly judgment from some type of authority or manager
300
Which method can be frustration to the employee? Explain why.
Tell-and-sell. The employee does not get to say anything and say his point of view
300
What is the definition of performance appraisal?
Evaluation of an employee's current and potential levels of performance to allow managers to make objective human resources decisions
400
Give three specific examples of what skills management development can help train? (HINT: Think back to chapter 6)
Conceptual skills, analytic skills, interpersonal skills, technical skills, and communication skills
400
Name a flaw in each of the two methods
One does not count all variables, and the other has no absolute standard
400
Which feedback method requires the largest investment but typically gives the best results. Explain the method
360 degree evaluation (see explanation)
400
What is one purpose of a performance appraisal?
(See answer)
500
Name the five methods of training
On the job, simulations, classroom teaching and lectures, conferences and seminars, role-playing
500
Give an example of how you would evaluate using each of the two techniques mentioned
(See students answer)
500
Name and explain each of the four ways to give performance feedback
(See student's answer)
500
Give four examples of how internet-e-based learning can be more effective
Cost, travel, time saving, and independent
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