Communication
Name one barrier in communication.
Jargon, lack of attention, noise, light, hearing and/or speech deficits, language differences, cultural differences, psychological differences, physiology differences, differences in opinion or viewpoint.
Good communication with your co-workers is demonstrated by organizing your responsibilities and managing your time. This is achieved by doing this upon arrival to work.
Arrive on time, dressed appropriately, being prepared and reviewing your assignments.
What is the first level (lowest level) of Maslow's heirarchy of need.
Physiological
Unshakeable belief in something that isn't true.
Delusions
Oral communication between staff members that occurs at the start and end of every shift.
Reporting
What are examples of non-verbal communication?
Body language, facial expressions, tone of voice and pace of conversation.
What part of your resident's POC should you review?
Name, location, transfer status, activity level, assistance required, diet and fluid orders, elimination needs.
In order to get to level 2, you must ____________ level one needs.
Satisfy those needs.
Attacking without provocation.
Aggression
The legal record of patient care complete on paper or in an EHR.
Documenting.
These types of communication should be avoided when communicating with a resident.
What is slang, cliques, complex medical terms.
What does transfer status mean?
Assistance resident requires to move from one location to another.
What is level 3 of Maslow's Heirarchy of need?
Love and Belonging.
Visions, sounds or smells that seem real but are not.
Hallucination
Another word for documenting.
Charting.
What are the 4 main components of communication?
Sender, message, receiver, feedback
What does ADL mean?
Activities of Daily Living
What is level 4 of Maslow's Heirarchy of need?
Self Esteem needs.
A method of therapeutic communication used to connect with someone with dementia and avoid agitation.
Validation Therapy
Information that can be observed through sight, touch, hearing, or smell is called what?
Objective Reporting or "Signs"
This addresses a client's physical, mental, social and emotional needs.
Holistic Care
What elimination mean in relation to resident cares?
Assistance resident requires for urinating and passing stool.
What is self actualization?
Realizing your potential and self fulfillment. Being truly satisfied.
Behaviors ranging from verbal threats and motor restlessness to aggressive, disruptive actions.
Agitation
Information that is reported to you by the resident or by family members.
Subjective reporting or "symptoms".