Behind the Smile
What is the CALM Code for All Day 1 New Hires?
What is TROR(on boarding orientation)
What is the minimum amount of hours needed for someone to cross train or return to their home path?
What is 80 hours
How many days of in-classroom training is it to become an AFM?
What is 4 Days
What Veteran Curve does an ambassador need to train in that path?
What is VC10+
How often do Amazon Employee's need to complete a Code of Conduct refresher?
What is every 2 years
What hour are you suppose to switch the new hire coding on Day 1?
What is 2:45
How often do we have HITS?
What is every other week.
Who can approve AA's for a GTDR Class?
What is L4+ Learning
what is after they shadow a class, on their first class by themself.
What is the expected % for Hazmat?
What is >95%.
What are the modules that NH's will need to be compliant with the BTS
What is On boarding day 1, New hire bags, cast 2 and ART.
Who can excuse a AA from a CTA?
What is only seniors ops and learning AM could excuse a AA.
Who can lead Amnesty Blitz's
L4+ Salary Operations Leader
What happens if a ambassador get a first or written warning?
what is they get bench.
What would you do if there is a AA for any type of training and say they have a accommodation that prevents them to get move?
What is connect with HR to make sure that there is actually a active accommodation.
How many hours can Day 2 AA's be in learning's bucket?
What is 1.5 hours.
What would you do if a AA comes over and say I have a cross train to another path?
What is check if there is a TT for the training. Always deep dive each situation to prevent sending AA's to the wrong trainings or self assign.
How many hours does an AA need to log every month to retain their PIT Permissions?
What is 10 hours
How many hours does a ambassador needs on path per week to maintain their VC10?
What is 5 hours per week.
What would be the reason behind a AA getting a retrain on Productivity?
What is they were in the bottom 5% on productivity and got a first written warning.