Talking With Guests
"Hello, how may I ______ you?"
"assist"
Something you sleep on.
Bed
"The sink ________."
is clogged
A guest falls down in the lobby. What do you say?
"Are you OK?"/"Are you hurt?"
Use in the present tense:
"I ____ the dishes."
wash
Elevator; swimming poo; bar; restaurant; gym/fitness center
This item makes hot drinks.
Coffee maker
is not/isn't working
You hear the fire alarm. What do you do?
Leave the building/tell the guests to leave.
Use in the past tense:
"I ______ room 511 this morning."
cleaned
"My ______ for the _______."
Apologies, inconvenience.
This item keeps food cold.
Refrigerator
Call this person to fix the air conditioning.
You are on the third floor. Someone you do not know tries to enter room 321.
"Excuse me, may I assist you?"
Use in the future tense:
"Miss Jones ____ _____ tomorrow."
will leave
"May I have an extra set of ________?"
A room with two beds.
Double room
"The light in the bathroom is ________."
burned out.
A guest asks you to open room 321. They do not have a key. What do you do?
"May I see your ID?"; "I will call the front desk."
Use in the present continuous tense:
"I am ________ the carpet in room 423."
vacuuming
Guest: "Thank you very much!"
Staff: "My _______."
Pleasure
A room that connects to another room.
Connecting/Adjoining room
is not hot.
A guest is on the floor. They are not breathing. What do you say or do?
"Help! Call 911!"
"Mr. Rogers has ______ here before.