Compliance Facts
What needs to happen when a customer complains about excessive call? When should this happen?
Submit a complaint
Same day
What is the ACI pay by phone fee for a check?
$10.00
I am the number you call to discuss your delinquent balance.
855-719-9688
FAX
Property Tax
What must be done if a customer says stop calling this number?
Disposition call "DO NOT CALL"
What is the highest payment amount a customer can make over the phone?
$2,999.99
I am the place you send relevant documents to for account review. What am I?
leaselossrecovery@gmfinancial.com
FXX and FWT
Excess Mileage and Excess Wear and Tear
When must we place an account under Cease and Desist?
When a customer says they refuse to pay.
Name the methods of payments we accept.
ACI, mail, bank bill pay.
We are what you leave on a voicemail.
Name, agent ID, phone number, hours of operation, GMF
FRR
Repo fee
Can we submit a complaint to a 3rd party? Name 2.
Repo Agent, Dealership, Attorney, Field chase agents
True or false: Caller name is not on the bank account. Can we still take the payment?
False
Who goes in the gta after an account is PIF? 4 answer question.
ADD TO TRACKER: PLEASE CLOSE ACCOUNT AS PIF ZERO BALANCE
DATE
FINAL AMOUNT
METHOD TYPE
FIV
Inventory deficiency fee
Communication must cease if a customer notifies they have a what? Name one of the things GMF needs knowledge of at this time?
Attorney.
Attorney name or
Phone number or
Address
Name two states that do not have to pay ACI fee.
Colorado
Maryland
Ohio
I am who you call when you have a customer in the military. Name one of my ambassadors. 2 answer question.
SCRA recovery ambassador.
Veronica Walker or
Carly Holland or
Gina Makasini
FSF, INT, LTC
Storage fee, Interest (unpaid monthly) Late fee