Lease
This document outlines community guidelines, policies, and expectations and may be amended throughout the lease agreement.
What is the Resident Handbook?
This report shows the percentage of apartments that are currently occupied, leased, and trending.
What is the Box Score Summary?
Supporting reference: The Box Score Summary shows occupancy, leased %, and trend %.
This contract outlines all rules, policies, and expectations for residents living at a Centerspace community.
What is the lease agreement?
This key means doing what is right, even when no one is watching, and holding yourself accountable.
What is Do The Right Thing?
This key encourages flexibility, innovation, and adapting to new processes or ideas.
What is Embrace Change?
Which 3 items are required to for a resident to successfully start the transfer process outside of their renewal period.
When are partial payments available in CRM?
A roommate addition form has been signed and completed by a resident; this is the next step to continue the roommate addition process.
What is the application and screening process?
This key reminds us that we collaborate, communicate, and support each other to achieve one mission.
What is One Team?
This report is used to ensure a balance has been paid without processing delay in the resident ledger.
What is Payment Activity Report.
(Must pull report from site manager)
This addendum must be included with the lease when a ESA/Service Animal letter is provided.
What is the assistance animal addendum.
This report helps leasing teams identify which residents should be contacted for renewal based on upcoming lease expirations.
What is the Lease Expiration Report?
Supporting reference: The Lease Expiration Report shows how many leases expire each month.
This is required when removing a roommate to ensure the remaining resident qualifies on their own.
What is requalification or income qualification of the remaining resident?
This key focuses on respecting residents, building trust, and delivering outstanding customer service.
What is Serve Others?
A resident leaves a positive comment about their experience with the community.
What is asking them to leave a Google Review?
This section of the lease is generally all encompassing and can be used for resident specific violations.
What is paragraph 20. Limitation on Conduct.
What type of payment is required after a demand has been served and what amount can we accept.
What is a payment in full with certified funds... PERIOD!
This is the screening report used when adding a roommate.
What is other.
This key encourages being courageous, seeking improvement, and exceeding expectations.
What is Dare to Win?
How long does a prospect have to cancel before they forfeit their deposit.
What is 72 hours after approval.
You notice a nonresident appears to be residing in a unit, what is the maximum number of days they are allowed to stay before having to be added to the lease?
What is 14 days.
This report measures leasing agent productivity by tracking shows, applications, leases, and follow-ups.
What is the Agent Performance Report?
Supporting reference: The Agent Performance Report tracks agent activity including shows, applications, leases, and follow-ups.
A prospect is inquiring about our screening policies and mentions that they have a misdemeanor from 3 years ago. What is the best response to the prospect.
What is all applicants are screened through our third-party screening service.
This key means being proactive, executing strategy, and capitalizing on opportunities.
What is Take Action?
How often should you be shopping your comps in person?
What is 2 times a year.