Policies & Procedures
That Dreaded Paperwork
Screening
Legal Matters
Leasing
100
This is how often the dashboard should be checked for pending tasks.
What is (at least) daily?
100
This document is required at the time the lease initiation fee is paid by an applicant.
What is the Reservation Agreement?
100
True or False? Guarantors must meet the same credit and income standards as required of all occupants?
What is true?
100
This must be verified prior to letting anyone into their apartment or distributing packages delivered to the office.
What is photo ID (identity)?
100
Prior to this, it is important to ensure that all paperwork is complete and approved, the applicant has turned in all the required information, the apartment has been walked, a gift has been placed in the unit, and all keys and permits are ready.
What is move in?
200
This common fee should always be applied in accordance with policy and should not be waived as a one time courtesy or for any other reason unless approved by the property manager and/or regional manager.
What is a late fee?
200
This document is required with the Reservation Agreement for units that are still under construction.
What is the Construction Addendum to the Reservation Agreement?
200
Prior to screening an applicant, it is critical to check the ________ section of the application for possible red flags.
What is the questionnaire? (Questions relating to credit history, rental history, and criminal background)
200
Lease renewal letters must be sent a minimum of ____ days in advance in order for any increase in rent or other charges to take effect.
What is thirty?
200
This is the best location to have a prospect complete a rental application.
What is the leasing office?
300
These two inspections are required to be schedule at the time a NTV is received.
What is a pre-move out inspection and final move out inspection?
300
This type of document can be signed electronically by uploading to Entrata.
What is any document?
300
These are two items that will ALWAYS result in an application being denied.
What is open bankruptcy, eviction, and debt to another landlord.
300
Our Rental Criteria is provided to each applicant as a means to avoid accusations of Fair Housing violations. These are three of the topics covered in this document.
What is occupancy guidelines, application guidelines, income requirements, criminal history, credit history, rental history, guarantor requirements, and animal information.
300
These leases are less than 6 months in length and must be approved by the property manager prior to signing a reservation agreement.
What is a short term lease?
400
The purpose of this document is to provide clarity and direction in all Bach property management processes.
What is the Policy & Procedures Manual DAILY DOUBLE: Follow the instructions provided for an additional ticket for each team member!
400
This document is required for each application, renewal, transfer, and lease modification to help ensure each necessary step is taken.
What is the file checklist?
400
This type of rental requires more than one type of rental application as well as a special screening process.
What is a corporate rental?
400
In regard to residents with disabilities, a request for ___________ relates to a physical or structural change and a request for __________ relates to a policy change.
What is modification and accommodation?
400
A unit may be held for new or transferring residents up to __ days after it is ready for occupancy.
What is 14?
500
Requests for clarification on topics in the Policy Manual (including adding information that cannot be found) should be directed to this individual.
Who is Jada (or the property manager)?
500
This document describes the type of unit an applicant desires along with the policies and procedures related to the process of waiting for an unavailable unit type.
What is the Waitlist Agreement?
500
Decisions for applicants with a criminal history must usually be made by a person in this office.
What is the corporate office?
500
This packet is to be given to applicants who wish to have an animal on the premises without paying any deposits or fees due to a health-related necessity.
What is the Assistance Animal Packet?
500
Prior to signing a reservation agreement for a unit that is occupied or vacant but not rent ready, it is important to check this feature in Entrata.
What is the make ready board?
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