Rental Criteria
What type of credit report is ran during the screening process?
Experian Vantage Score Credit Report
Where do you find a description of the emails that are sent?
Email templates
What must you complete if a caller thinks they are being scammed?
A scam call activity
What does MOI stand for?
Move Out Inspection
Where do you find a Leasing Specialist encyclopedia?
Confluence>Unified Leasing
Proof of income should be for the last ----if paid weekly, biweekly-semimonthly, or last ------ if paid monthly.
Last 4 consecutive weeks, last two months
Where do find document labeling guidelines?
Application Processing>Document Labeling
When do you open an Opportunity vs. a Lead
A Lead is used from first contact thru Showing. An Opportunity is used from check in to move in.
What does MID stand for?
Move In Date
What system do you use to send an email template?
4Leasing
What is the income requirements of a guarantor?
A guarantor needs to make 4x the monthly rent.
Where do you go to see requirements needed to calculate move in?
Move in>MID Requirements
What should be included in an Inbound Greeting?
Thank you, Your name, department name, offer to help or assist
What is ECD?
Estimated Completion Date
What system do you use to provide tenant access?
4Enterprise
True/False
A discharged bankruptcy will automatically result in a denial.
False:
An open bankruptcy will automatically result in a denial.
Where do you find if Sec 8 is accepted in Nevada?
Section 8>Government Voucher Administrative Scripting
What 3 things must be included in an outbound call greeting?
Company branding based on market, calling on a recording line, your name.
What is LVM stand for?
Left Voicemail
Where do you status yourself for breaks and lunches?
Incontact
What dog breeds do we not accept?
Rottweilers, German Shepard, Chow Chows, Pit Bulls, Staffordshire Terriers, Doberman Pinschers, Akitas, Wolf-hybrids, and any mix containing one of these breeds.
Where do you find Guarantor guidelines?
Underwriting>UW guidelines or Rental Criteria
What are 4 of a main Leasing Agent job responsibilities?
1. To handle calls from Check-in to Application
2. To handle calls from Approval to Move-in
3. To make aprox. 40-50 calls OB/IB calls daily
4. To follow up with people regarding feedback on our homes
ESA pertains to?
External Showing Agent
What system do you use to see if the MII has been sent?
4Enterprise (4Property360), and Primo