LEASE TERMS & CONDITIONS
What is the typical duration of a standard residential lease agreement we offer? (new resident)
12–15-month lease terms
what is the total amount for the monthly service fees? (additional to monthly rent)
What is $111.40-$111.75
what is needed before taking a tour?
some sort of Identification from prospect (ID or Passport)
Common items required to send application to prospect?
first and last name, email address, phone number, bedroom/unit interests.
The best way to introduce yourself to a new prospect?
what is to welcome them in, state your first and last name, asking what their needs/wants are in welcoming tone.
how many days are needed when giving notice (to prevent penalty)?
60 days before end date of lease
what is the application fee? (per applicant)
what is $75
how many switches are needed to be pushed in order to open the two-bedroom model?
5 switches
what step comes after an applicant finishes filling out their application?
pay for application fees and holding fee and then submit
What are the items that can found in new resident's move-in folder?
what is the move-in checklist, welcome home property letter, valet living document, spectrum document, pool guidelines, inventory and conditions form, and document with mailbox number.
what are the rental requirements needed to get approved?
make 3X monthly rent (between all occupants)
no severe level of charge offs
not owing another complex money
not having any collections items
How much would a resident need to pay per month for a carport and a reserved spot?
$50 carport spot and $30 for reserved spot = $80 per month
what is the response you would give a prospect if they were to ask if we have a lot of families that live on property?
we lease to anyone who meets our rental requirements
when can an applicant add a guarantor?
when they do not qualify income wise for the unit themselves
what communication options do you have in the CRM to get in contact with a prospect?
Cal, email, or text
What form needs to be added to the lease agreement when managing?
lease addendum for rent concession
what is the one-time (non-refundable) fee for a non-service animal?
what is $150
Name all items that need to be stocked before we open
- coffee bar items
- snack tray
- gym towels
- dog treats
- model fridge
- candy bowls
what can be used to verify income?
paystubs (most recent 3)
bank statements
offer letter (must also include bank statements)
Where do you go to see a resident's lease?
resident profile - lease info. - attachments
how much does one need to make in order to qualify to be a guarantor?
5X monthly rent
what are ALL possible deposits a new resident may need to pay for before moving in?
1 month's rent deposit, 1/2 month's rent deposit, or $200 pet deposit
what unit is the one-bedroom model?
4104
Once all applicants finish signing their lease what do you do next?
let Chris or Tracelyn know it needs to be countersigned
what is it called when a resident gives no warning of moving out before their lease ends and just turns in keys to the front?
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