Be Prepared
What should you always have ready with you to work?
Pen
Bonus Points: A Smile
6 feet
When should the hallways be swept?
Whenever debris is present on the floor and as you walk from auditorium to auditorium.
Which movie character sang 'Be Prepared'?
Triple Points!: What was the actor's name? What was the name of the film?
Scar - The Lion King
Jeremy Irons
The Lion King
What are EJ and TJ's real names?
Elijah Joson
Thomas John
When entering the auditoriums to clean, what 3 items should every team member have?
Dish Soap Spray Bottle
Rag
Broom Set
When should a Team Member say "no" to a guest?
Never
What is the appropriate amount of popcorn to be left in a luxury seat after cleaning the auditorium?
Zero many.
In which film do we hear the quote, "There's no place like home"?
The Wizard of Oz
*TJ's favorite movie
Which 2 managers could spend an entire shifting speaking only in slapstick comedy quotes?
Rachel and TJ
What should you do if a guest becomes angry and starts yelling at you?
Find a manager, you are not paid to be disrespected
What is our priority when dealing with two groups who claim to have purchased the same seats?
To get everyone involved into the movie and enjoying their experience
How often should bathrooms be checked?
Every hour on non-peak days
Every 30 minutes on peak days
(CLEAN, DO NOT JUST LOOK)
Which is the most misquoted film quote of all time?
The reveal of Luke's parentage in The Empire Strikes Back.
Quote: "No, I am your Father."
Misquote: "Luke, I am your Father."
Which manager has worked at the most locations?
Cindy! 5 locations
What is the first thing you should do when you enter the food court?
Wash your hands
Without changing the information you are providing, what CAN you change that impacts how a guest reacts to it
Your tone of voice and attitude
How often should you wipe down the counter around your till in FC?
As often as needed between helping guests.
Which was the first film to use extensive computer graphics?
Tron
What is Aaron studying in College?
Software Development
Where should you meet in the event of an emergency at work?
The freeway sign by employee parking for non-earthquake emergencies. - In the event of an earthquake, find a stable place like a desk or doorway, wait for the shaking to stop and then head to the parking lot out front away from any light posts or signs that could fall.
What do you do if a guest makes you feel uncomfortable?
Politely excuse yourself and find a manager to complete the interaction or remove the guest.
You see a spill on the floor, what do you do?
1. Stand over it and call someone to get a wet floor
2. Grab a mop/bucket (potentially reduce the size of the spill with paper towels or dry mop)
3. Mop up the spill
4. Dry the floor with paper towels
Who is the actor that has been in the most movies that grossed a billion dollars?
Zoe Saldana
What is the most common pet among the management team?
Cat