Sale of Goods and Supply of Services Act 1980
Name one of the rights related to goods under the Act. Goods must:
Is the following a fair or unfair practice?: A juice company has written on its juice packaging that its drink is “100% natural”, but the ingredients include artificial flavours and preservatives.
Unfair
True or False: The Act promotes eliminates competition between business, resulting in higher prices
False
What is the purpose of the Act?
It protects consumers when buying online, over the phone or by mail order
Name the three forms of redress available if the act is broken
Repair, Refund, Replace
Name two of the four areas covered in the Act
1. information, 2. Prices, 3. Ant-consumer practices, 4. Advertising
Name two of the four areas of the Act
1. Competition, 2. Consumer information, 3. Product Safety, 4. Enforcement
What does E-commerce mean?
The sale and purchase of goods and services on the internet
Which right relating to services does the following example represent: A hairdresser should cut your hair properly
Provided using the necessary care and attention
Which area of the Act states the following: A retailer cannot advertise a closing-down sale if they are not closing down.
Ant-consumer practices
What does CCPC stand for?
Competition and Consumer Protection Commission
Under the Act how long is the cooling-off period to return goods if you have changed your mind?
14 days
Name the three rights relating to services under the Act
1. Carried out by a skilled and qualified service provider, 2. Provided using the necessary care and attention, 3.Carried out using goods or materials of merchantable quality
For how many consecutive days within the past three months must an item have been reduced for in order to advertise the product as having previously been that amount when putting it on sale?
28 consecutive days
What power does the CCPC have when it comes to enforcement of the Act?
The CCPC has the power to fine or prosecute a business that breaks consumer law
Outline two disadvantage of E-commerce
impulse buying can occur, physical shops are forced to shut down, cant inspect the item you are buying, fraud can occur
Explain the difference between a 'Guarantee' and a 'Warranty'
A guarantee is a promise by the manufacturer to replace or repair an item that develops a fault within a specified time frame. An extended warranty is like an insurance policy, for which you must pay a premium. The retailer will cover the costs after the guarantee run out
Outline what the Act states about pricing a product
Total prices must be stated clearly with no hidden extras e.g., VAT.
What does Ireland's membership of the EU mean regarding the Act.
Producers and manufacturers have to make sure that they meet health and safety standards, designed to protect consumers.
Outline 3 rights under the act
1. Clear and accurate information before you buy. 2. A refund if your goods are not delivered. 3. Return faulty goods. 4. Return the item because you have changed your mind (14-day cooling-off period). 5. Cancel a service (14-day cooling-off period). 6. Cancel digital purchases if you have not already downloaded or streamed the content.