Memberships
What is the cost of our core training membership w/ first day enrollment discount?
$195/mo Surprise / $150 Mesa
Surprise MA (623) 523-7016
Legendary Kids (623) 696-8283
Goodyear (602) 402-9443
What does KPI stand for?
Key Performance Indicators
How is a competitors "competition age" determined?
A competitor's competition age is determined by their age as of December 31st of the tournament season
What do you need to do the whole time you're on the phone call?
SMILE :)
What is the cost of our 30 day trial that includes a uniform?
$49
What year was ATA founded
1969
What 8 KPI Metrics do we regularly track & review?
Gross Revenue
New Members
Closing %
Upgrades
Quit
Attrition
Net Members
Active Members
Competition rank for the post season (district & worlds) is based on a competitors rank as of what date?
% of students lost
Recite the first line of the phone script
"Thank you for calling Legendary, home of the best martial arts programs in Surprise/Goodyear. This is {NAME} how can I help you today?”
"Thank you for calling Legendary, home of the best martial arts, after school, & summer camp programs in Surprise. This is coach {NAME} speaking. How can I help you today?
What is the cost of our "entire school year" membership for the after school program?
$67/week
What year was Legendary Martial Arts founded?
2014
How do you calculate Net Members
New Members - Members Lost
How can students check in for classes using the member app?
Using the barcode on the right side of the app
Complete the line: It’s so great to meet you, {NAME}! ________________. _______________?
Again, my name is {FIRST NAME} Can I please get your child’s name?
What's our cancellation policy?
3 business day notice, must submit cancellation form
What year did Legendary Martial Arts hold its first Summer Camp?
2015
How do you calculate Attrition %
members lost/total members @ the start of the month
What does ALERT stand for
Apologize, Listen, Empathize, Resolve, Train
Kubo 1/13
Jordan 2/9
Mrs. T 5/18
Lucas 6/21
DanJay 6/29
Coach A 7/2
Devin 7/7
Aarolyn 7/23
Master T 8/19
Coach T 9/17
Derek 9/21
Jayden 10/7
What's the maximum amount of time we can hold a membership for vacations, etc.?
2 months
What are our 5 core values
Connection, Integrity, Teamwork, Growth, Purpose
If we had 28 intros for the month, 22 showed, and 17 enrolled. What's our closing percentage?
77% or 77.27%
How many combined years of martial arts training does our team have?
67
Master 27
Mr. T 17
Mrs. T 8
DanJay 4
Devin 4
Tyson 4
Coach T 2
Coach A 1
What are the "magic sales questions" we ask them?
(4 MA/5 SC& ASP)
Question 1: How did you hear about our awesome {PROGRAM}?
Question 2: Do you have any friends already in our program?
Question 3: Has your child ever done a martial arts/summer camp program before?
SC/ASP ONLY Question 4: What does {Child name} like to do for fun?
Question 5: What will make our {PROGRAM} the perfect fit for your family? (Write down details)