Square Culture
Who is the CEO of Square?
Jack Dorsey
How many years of experience does 24-7 intouch have?
Over 20 years
What does TL;DR stand for?
Too Long; Didn't Read
P1 was verified correctly if the seller does not mention his last name, but his email and his first name match?
No, when verifying P1 the advocate must make sure to verify with the full name listed on the account, otherwise it is considered that it is not possible to verify P1.
What is Square’s purpose?
Economic Empowerment
What app do we use to refer our friends?
Plus one
What is the cadence for the TL;DR?
Weekly
Which is the correct process to verify an auth rep?
Seller needs to verify their name and email and then advocate should send the verification code
What macro can I use if the seller is saying: My Contactless reader isn’t working and I’ve done all the troubleshooting steps on the Support Center. I just bought it 6 months ago, is there anything I can do?
Reader {R12 Warranty}
Mention 5 campuses where 24/7 intouch is available
ATHENS BOGOTA LAS VEGAS
BANGALORE CEBU MANILA
CLARK DENVER ORLANDO
GUATEMALA CITY HYDERABAD PHOENIX
MONTEGO BAY SAN PEDRO SULA TAMPA
TEGUCIGALPA WINNIPEG
What is the TL;DR for?
This is a weekly digest of all product updates, launches, workflow changes.
Is it enough to mention "with whom do I have the pleasure of speaking with?" to verify P1?
No, the advocates should always ask at the beginning of the call for the email of the account, and the full legal name of the seller
With the Square Ecosystem we help our sellers in every stage of their business, what are those stages?
Start, run and grow
Where can I find 24/7 intouch events?
Superpunch
Square Appointments offers a new language to Support our seller in Spain, what is this new language?
Catalan
If the seller is calling regarding Square Credit Card, which team handles this type of questions and what's the correct procedure to assist the seller?
Verify P1 PII before escalating to the Square Credit Card Queue via phone or in Service Cloud
What is the name of the platform in which our sellers can ask questions and help answering questions as well?
Square Seller Community
We love our team, clients, and partners. We work with brands we love, and we hire people who share our ideas and passion. It is why we come to work.
What we love most about our home is who we share it with.
Mention in which countries Square is going to launch Subscription and explain it
France and Spain
We are launching Subscriptions in France and Spain! Sellers can keep track of all their subscription plans and subscribers — right from the Square Dashboard. With Subscriptions, sellers can create and manage plans and add new customers to subscriptions all in one place.
If the seller mentions "Garnishment", where and how do I have to escalate?
Assign the case to the Civil Process queue in Service Cloud, not an individual directly.