Product
Name ONE home loan product available in Branch
Complete Home Loan
MOVE FAST: How long we have to action Linx Opportunities and SR requests
4 hours
Is the Disability Pension acceptable income for lending?
Yes
Name one Grandfathered Home Loan product that can be converted to the Complete Home Loan
Basic
Connect
What is two ways we can connect to our customers?
Call campaigns
SMS
Can a single parent apply for a home loan
Yes
What is the maximum home loan term?
30 years
What team can we lean on for assistance with rate reviews and discharge requests?
PSBS - Post Settlements Branch Support
What is the minimum length of employment for full time employed customers
Minimum 6 months in job or 12 months
continuous service in the same industry/role.
What is the minimum home loan amount?
$5000
What does IPASS stand for?
Income
Purpose
Amount
Savings
Security
What is the minimum deposit needed for a VHF home loan customer?
5% or 3.5% for Aboriginal and Torres Strait Islander participants
What does 'LVR' mean?
Loan to Value ratio
Name 3 beneficial products that all BEN customers should be introduced to during the lending process?
Insurance
Wealth
Banking/offsets/credit cards
When will the VHF scheme close?
The State Revenue Office have advised that the VHF scheme funding is ending on 30 June 2025.