Credit Cards
What is the annual fee for our Credit Cards?
$0
What is the overdraft transfer fee for a line of credit (per day)?
$8
What is the grace period for most M&T originated loans in which the customer can go past their due date to not receive a late charge?
10 calendar days
What system do you use to set an overdraft election to no?
Dash
What is applied first for an Installment Loan payment?
Interest
What type of authentication needs to completed if the customer calls in to make a payment to their Credit Card using Quikcheck?
Enhanced Authentication
How many insufficient funds fees are assessed to an account on any 1-business day (NSF fee cap)?
1
How many late fees are we able to waive for a direct installment loan?
1 waiver in a 12 month period
What is RMR used for?
A system used to house documents that have been scanned
What account types can be used for overdraft protection?
RCC, LOC, and all Savings except M&T Starter Savings
How do you authenticate a 3rd party when making a payment in Quikcheck for a RCC?
Customer's Name, Account Number, & Caller Name
If a customer requests a line of credit payoff letter, what's the payoff letter delivery timeframe?
2 Business Days
How many late fees are we able to waive for an indirect loan?
1 waiver per life of loan
What system do you use to complete a IL-653 with the customer?
DocuSign
How long does it take for overdraft protection linkage to take effect once changed?
3-4 days
Who can place a watch status on a Credit Card?
Financial Crimes Unit & the Customer
What is the fixed rate for an Overdraft Line of Credit?
18%
What is the Per Diem calculation?
Principal Balance x (Annual Interest Rate/365) = Per Diem
What is the VINtek system used for?
ACH set up must be received within how many business days prior to the due date in which the customer wants to being payment?
15 days
What information are we unable to provide to authorized users?
Account numbers, balances, or history on any other account other than the authorized user's account.
What are the ways a customer can change their Overdraft Election to yes?
Branch, IVR, Public Website, M&T Online Banking, & Mail
How can we find out if a customer has GAP Insurance?
RMR
What are the 3 most common Aspire templates you will be using?
Fee waiver, total loss, and payment allocation templates
When does M&T automatically issue a clear title after the loan is paid in full?
10 days