KB
Where would you find the TCN steps
TCN- Ambassador Softphone
Calling off for any reason, including illness, family emergency, appointment, etc. without prior approval from the WFM Command Center
What is Unscheduled Absence
provide flexible grant assistance to currently viable small businesses, micro-businesses and for-profit independent arts and cultural organizations in New York State who have experienced economic hardship due to the COVID-19 pandemic
What is The New York State COVID-19 Pandemic Small Business Recovery Grant Program (the “Program”)
$475 million of funding
What is California Relief Grant Program
Where to look if you can not hear out of your headphones
Audio Issues Troubleshooting
5 points
What is Removal from project
Not owe any federal, state, or local taxes prior to July 15, 2020, unless covered by an approved repayment plan
What is an eligible Small Business Qualification
Nonprofit businesses not registered as either a 501(c)(3) or 501(c)(6)
What are ineligible businesses
Which systems to log into
Lendistry Ambassador Daily shift Checklist and Reminders
Business needs dictate whether we are open or closed
What is Holidays
Due to a limited amount of funding and the high volume of requests expected, business type, geography, and industry
What may factor into the ability to receive a grant
Costs associated with re-opening business operations after being fully or partially closed due to state-mandated COVID-19 health and safety restrictions and business closures
What is eligible uses of grant funds
You will clock in and out with this program
What is Paychex
Proper usage of STC chat
Chat Etiquette
Two NCNS in a rolling 12 months
What is Termination
All Non-Profits, Churches and other religious institutions
What is ineligible businesses
Acceptable evidence of minimum gross annual revenue of no less than $1,000 per year
What is required documents
Caller needs a Language transfer
Language Line Helper
100% attendance and punctuality is required, any infractions will result in termination
What is During training
Payment processing statement
What is Proof of Business Location and Current Operation
On the California Relief Grant Program homepage, click “Find Grant Now”
What is a grant that your business may be eligible for
https://activus.smartteam.chat/drive/view/700232/300221
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