Chatter
This is a way for us to communicate with the lead owners assigned to the applicant’s account and working on their applications
What is Chatter
This is the only section in Salesforce details in which you are allowed to change the answers for the business owners
What are the disclosures
This is a vital part of our business
What is Chat
If you click on the “Yes, I’m interested” button on Seller Central
What is how can my business apply
This is the tool that you will find your evaulations
What is Evaluagent
underneath the Post area click where it says, “Share an update”
What is how to start a Chatter
The TEC's are the only ones that can change this
What is the email address
This is our number Chat tool
What is STC
A designated third-party lender offering loans to sellers through the Amazon Community Lending program
Who is Lendistry
What is the percentage for Greeting
What is 5%
Who, what, when, where, why, and how
What we should always follow for logging a chatter
This is what you need to submit to the TEC in order to change the email address
What is the Edit Template
This is considered yelling in chat
What is CAPS
5% of the periodic monthly due amount rounded down to the nearest dollar
What is the Late Fee
What is the percentage for Empathy
What is 10%
You will type the @ sign and the first name to populate a list to choose a person and making sure it turns blue and the name is in parentheses
What is how to correctly notify a person in chatter
This is the one exception allowed to be edited when the lead status us passed "New"
What is the Phone Number
these are considered: Good morning, Please, Thank you, Welcome, Excuse me and Im sorry
What are the Magic words
$10,000 - $100,000
What is the loan size
What area holds the highest percentage amount
What is Call Handling
Please make sure that your Chatters always are?
What is Clear, Concise and Complete to the point
THis is what you will do after every call
What is Documentation
You must be logged in and avaiable during your entire shift from start to end while in training, nesting and production
What is STC Chat
We did not receive your digital signature on the final approval documents.
What is a reason an application was withdrawn
This is a passing score
What 90% and higher