Arena Policies
True or False:
Clear backpacks are permitted to enter the Lenovo Center
What is FALSE
Material does not matter. Any bag (besides parenting or medical) larger than 4.5" x 6.5" will not be permitted into the arena.
This is when staff are permitted to video content within the Arena.
When is NEVER
STM stands for this.
What is Season Ticket Member
This is where guests can check out sensory headphones
What is Guest Services at section 127
This is how Guests can contact Lost and Found AFTER an event.
What is the Arena Care Line or Guest Comment on Lenovo Center website.
At this age, a guest is required to have their own ticket to an event.
What is two years old (24 months)
True or False:
If a guest requests to be moved to an ADA seat, an usher should ask them what their disability is to ensure they can sit there.
What is FALSE:
Staff should NEVER ask what disability someone has. If someone requests and ADA seat, we will relocate them based on availability.
SRO stands for this.
What is Standing Room Only
This section of the concourse is home to the REX clinic.
What is Section 111
This organization owns the Lenovo Center.
What is the Centennial Authority
True or False:
Anyone can use the family restrooms on the concourse.
What is TRUE
During an event, one of your staff reports that they fell and twisted their ankle, but it does not hurt too bad. This is what you do next.
What is call for a Risk Manager.
This term refers to the badge/pass someone has that provides entry to certain areas of the Arena.
What is a credential.
This location is where guests can purchase a mystery puck.
What is the Foundation Kiosk (129 on the concourse)
This is the code for the Mamava nursing pod.
What is 8008
These ticket holders are permitted to enter the Buffalo Brother's Zone
Who are guests with a lower level or club level ticket.
This is how staff can contact their Supervisor without a radio.
What is the Arena Text Line: 984-231-9555
This is the term that is used when someone is banned from the property.
What is Tresspassed
This is where the Quiet Room is located for Hurricanes games.
Where is the 4th floor conference room.
This is the name of the website where guests are encouraged to purchase parking ahead of time.
What is Parkwhiz
These are the two questions that we can legally ask guests that would like to bring a Service Animal into the arena.
What is:
"Is this a Service Animal?"
"What type of service has the animal been trained to perform?"
This group of people should be notified when a staff member mentions feeling uncomfortable, wanting to resign, or injured.
Who is MANAGEMENT
______ is who to Radio for a request during an event. It is commonly confused for _____, where you can Radio to request surveillance footage.
What is Dispatch and Command
This side of the Arena is where the Sensory Trailer is located for hockey games.
What is the East side.
According to our Operations Department, this is the weight limit for the removable, folding chairs.
What is 550 lbs.