Storm Damage vs Wear & Tear
What visual sign most clearly separates hail damage from blistering on asphalt shingles?
Random impact marks with granule displacement with uniformed raised edges
What does RCV stand for?
Replacement Cost Value
Why is "not interested" often not a true objection?
It's a natural reflex response, not a decision
Why is punctuality considered a performance issue, not a personality issue?
It impacts fairness, credibility and team efficiency
Why should reps never use the term, "Free Roof"?
It creates false expectations and compliance risk
Why does insurance consider granule loss from aging non-compensable?
It's natural wear and tear, not sudden storm damage
What happens to depreciation after work is completed?
It is released once final invoice and work completion are submitted
Why is creditability higher when inspections are positioned as documentation, not sales?
It lowers pressure and aligns with homeowner self-interest
What message is sent when standards change depending on who's present?
Leadership lacks consistency
What is the ethical way to position insurance involvement?
As documentation and education, not guarantees.
What additional items should be inspected to support storm damage?
Soft metals, vents, gutters, down spouts and window wraps
What does a partial approval usually indicate?
Insurance acknowledges some damage but not full replacement
Why is knocking neighbors after a confirmed inspection effective?
It provides proof of activity and relevance
Why should accountability be enforced privately, not publicly
Public discipline creates defensiveness and resentment
Why is overpromising more dangerous than underpromising?
It destroys trust
Why can a roof show hail damage but not leak immediately?
Hail damages the shingle immediately, leaks develop over time
Why is a denial not always the end of a claim?
New documentation and/or re-inspection may change the outcome
What mistakes cause homeowners to shut down early in conversations?
Talking too much before asking questions
DOUBLE JEOPARDY!!!
What happens when soft requests replace direct expectations?
Standards become optional
What should a rep do if damage is clearly aging-related?
What condition must exist fiberglass exposure to be insurance-related?
Storm damage must exist, not just long-term aging
DOUBLE JEOPARDY!!!!
What is the biggest mistake reps make when discussing insurance coverage?
Promising approval or saying insurance will "pay for everything"
What is the main goal of the first 10 seconds at the door?
Permission to continue the conversation
What is the fastest way to lose respect as a leader?
Inconsistent enforcement
What sets a high earner for a high liability in this industry?
Compliance and judgement.