Communication
Qualities
The Law
PHI
Misc...
100
_________ is the ability to speak and act considerately in various situations. a) Tact               b) Assertiveness   c) Punctuality    d)Self-Motivation
What is Tact?
100
Dependability consists of _______ tasks on schedule, without complaining, and offering to assist others.      a) Finishing       b) Assigning                   c) Ignoring            d)Assisting
What is Finishing?
100
What is considered to be one response to the bioethical issue of life sustainment without patient consent?  a) Appointing a power of attorney             b) Appointing a guardian         c) Creating a living will      d) Updating a will
What is Creating a living will?
100
If your office has a sign-in sheet and you leave this sign-in information to be viewed by others, you are violating    a) HIPAA       b)AHIMA         c) Etiquette     d) Empathy
What is HIPAA?
100
The AAMA requires CMAs to be re-certified how often?   a) Every three years    b) Every five years     c) Every seven years      d) Every ten years
What is Every five years?
200
Looking directly at the patient and listening with attention are ways to communicate _______ of the person.    a) Acceptance      b) Frustration                c) Feelings      d) Negativity
What is Acceptance
200

The quality that enables the physician to trust the administrative medical assistant at all times is          a) Good judgment         b) Flexibility                 

c) Efficiency        d) Honesty

What is Honesty?
200

According to Stark Law, a financial relationship is defined when the referring physician:  a) Files claims on behalf of the patient     b)  Has an investment or ownership in entity or will receive payment for the referral      c) Can file a claim under "qui tam"      d) Qualifies as a "whistleblower"    

What is Has an investment or ownership in entity or will receive payment for the referral?
200
Which is not a standard of the HIPAA Administrative Simplification Provisions?  a) HIPAA Security Requirements   b)HIPAA Electronic Transaction and Code Set Standard Requirements    c) HIPAA Privacy Requirements      d) HIPAA Release of Information Requirements
What is HIPAA Release of Information Requirements
200
According to the U.S. Department of Labor, what three criteria are increasing the need for medical assistants?   a) Advances in technology, aging population, and healthcare reform      b) Aging population, healthcare reform, and coding                   c) Advances in technology, aging population, and coding     d) Healthcare reform, decreasing population, and healthcare reform
What is Advances in technology, aging population, and healthcare reform?
300
The use of _______ to communicate is as widespread as telephone communication.   a) E-mail    b)Letters    c) Pagers       d) Texting
What is E-mail?
300
During his first six months at a local physician's practice, Brian reorganized the schedule for all four of his providers. He used the office scheduling software program to manage the schedule and increased the office workflow, allowing time for more patient appointments. Which of the following was he demonstrating?  a) Tact   b)Ethnocentrism    c) Assertiveness    d) Efficiency
What is Efficiency?
300
A sworn statement to the court before any trial begins is called a  a) Summons       b) Subpoena                   c) Subpoena duces tecum     d) Deposition
What is Deposition?
300
PHI includes all of the following except:  a) Social Security Number    b) Telephone number     c)Finger prints      d) Weight
What is Weight?
300
At times a written contract is provided. This is called   a(n) _________ contract.      a) Implied                  b) Expressed       c) Fixed        d) Common
What is Expressed?
400
If you are not at the reception desk when a patient checks in, upon returning you should immediately         a) Ask the patient to take a seat      b) Acknowledge the patient with a smile and a greeting    c) Ignore the patient      d) Complete the tasks you are working on
What is Acknowledge the patient with a smile and a greeting?
400
This is considered an aspect of self-motivation:        a) Alertness       b) Awareness       c)Promptness      d) Punctuality
What is Alertness?
400
________ requires a party to appear in court and to bring specified documents or items.   a) Compliance    b) Good Samaritan Act     c) Subpoena     d)Subpoena duces tecum
What is Subpoena duces tecum?
400

A general written consent for the sharing of information for the purpose of carrying out treatment or submitting insurance claims is a(n) __________.   a) Authorization for the Release of Information

b) Statement of Defensive Medicine        c) Statement of Ethics        d) Etiquette Form

What is Authorization for the Release of Information?
400
Risk area that need to be in a compliance plan must address:     a) Coding and billing only                      b) Documentation and improper inducements only      c) Reasonable services, coding and billing and improper inducement only     d) Coding, documentation, improper inducements, and reasonable services 
What is Coding, documentation, improper inducements, and reasonable services?
500
An administrative medical assistant should always be aware of the impression and professional image given by his or her actions and presentation because:        a) The physician and practice are presented through the administrative medical assistant      b) It is part of the job description       c) it may lead to an increase in salary or wages      d) None of these is correct  
What is The physician and practice are represented through the administrative medical assistant?
500
______ is a trait characterized by working independently and completing tasks without receiving specific direction.  a) Flexibility   b) Problem-Solving Ability    c) Punctuality       d) Initiative
What is Initiative?
500

Each ______ governs the practice within its borders through laws know as medical practice acts. 

a) Town      b) County      c) State                            d) Community              

What is the State?
500
Individually identifiable health information that is transmitted or maintained by electronic media is called:   a) Patient Health Information    b) Private Health Information     c) Protected Health Information     d) Personal Health Information
What is Protected Health Information?
500

This person may be an office manager or a biller:  

a) Chief Medical Officer     b) Chief of Staff     c)Chief Compliance Officer    d) Chief Financial Officer             

What is Chief Compliance Officer?
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