Key Terms
What does Visa RDR do?
Auto-resolves disputes under set conditions such as low-dollar chargebacks
When a Merchant gets a chargeback or retrieval request, how are they notified?
Email notification from the Dashboard
What buttons can be toggled on or off for user visibility in tickets?
Depending on permissions, an "eye" button can toggle visibility for merchants or agents
List 3 reports available under the Reporting Tab:
What do retrievals mean in relations to chargebacks?
Requests from the customers bank for more information about a transaction, that is typically sent before a chargeback
In the history and updates column, what does the Attention column indicate?
Time remaining to respond
What logs are available in the tickets page?
Ticket log and email log
Where can an Agent pull monthly statements for a merchant?
Monthly statement report in other reporting
List an Account Change:
Bank account
Pricing update
Company information
In the history and updates column, what is the difference between date loaded and date created?
Date loaded is the date the chargeback was loaded into the system, date created is when the chargeback was initiated.
What functionality allows sorting/categorizing of tickets?
Ticket Tags
What report shows volumes for previous month, current month, and forecasted volumes?
Portfolio Payment Report
How do we determine the knowledgebase link we share with agents?
*BONUS: List all 4 Knowledgebases available for agents
Based on their white label
Bonus:
Maverick
Unbranded
Coastal Pay
Deposyt
Once a Chargeback receives an update, the chargeback will receive a ______________.
new Chargeback Case ID number
Where can we find the status of a MID in the tickets page?
Ticket summary button
What report is beneficial for monitoring processing ratios?
Active Risk Level Monitoring