Cancel/Rebill
Will offset estimated readings to avoid a cancel and rebill
Actual Readings
What is the accounting date
Estimated Readings or Company Errors
What are Bill Cancellation reasons
This is needed within 3 days of the cancel and rebill or it will not be included in the bill
What is supplier charges and bill segment
A cancel and rebill should not be performed
What is customer has an AMI meter
offer a pay plan, make payments equal to normal billed usage, and the next bill will offset and correct charges
What are alternatives to cancel and rebill
Provide the customer with the new balance due/due date.
Follow steps to cancel/rebill in CC&B
Ask for/verify customers reading
Cancel estimate in MDM/enter new read
What are the steps to cancel/rebill
Two ways to add scalar readings in MDM
What is New Reading and Create/Override Functionality
Lapse in communication when attempting to obtain a meter reading in order to create the bill
What is an Estimated Bill
Automatically cancels when you cancel the utility SA
What is a Supplier SA
Charges apply to electric and gas supplier charges and indicate that the supplier must send BGE the charges to bill
What is Bill Ready
Schedule and keep appointments for meter maintenance
Keep access to the meter free from obstructions
Refrain from building decks or additions in front or on top of meters
This only applies to gas suppliers and indicates that CC&B contains the suppliers rates and applies them to customers consumption
What is Rate Ready
Must be suspended before completing the cancel/rebill process
What is BGEasy (pending) withdrawal
This can be arranged when customers are unable to provide a reading over the phone, locate or access meter
What are Special Readings