Acceptable Behaviors
Unacceptable Behaviors
Irate Callers
Let's know you!
Jack In The Box
100

When the phone rings, you should?

Answer with a smile

100

You should never have ________ in your mouth.

Food or gum

100

When a Caller is upset what should you do?

Listen, allow them to vent

100

What are your strengths?

Be true to you

100

Tell us a joke

Freestyle

200
--------- is the act of putting yourself in the customer's shoe

Rapport

200

If the customer is angry never --------- them.

Interrupt 

200

Never take things....

Personal

200

What are your weakness

Be true to you

200

Sing us a song

Free style

300

Ask for ------------- before putting the call on -------

Permission, hold

300

Never have a customer on hold for more than ----------

2 minutes

300

When callers ask to speak with someone else, what do you do?

Find out the issue, transfer

300

Tell me about the best customer care experience

Be true to you
300

What's your favorite cartoon and why? 

Free style

400

What would you do if you get a talkative customer 

Free style

400

Never assume what to call clients. Always if it's ok to address them by----

First name, Last name or Title

400

What is important when a caller is upset, they want to be understood, what is this?

Rapport

400

Tell us something funny

Be true to you

400

Tell us a childhood memory

Freestyle

500

Tell us about how you changed an angry caller to a happy caller

Freestyle

500

Describe an inappropriate background

Free style

500

Always refresh hold time every

2 minutes

500

What's your favorite show and why?

Be true to you

500

Where would you go for vacation, why?

Free style

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